Replicating ServiceNow Data in a Data Warehouse: A Guide

1
Perspectium

• Replicating ServiceNow Data in a Data Warehouse
  A Guide

2
What Is a Data Warehouse?

• A data warehouse is a centralized system that
  aggregates and consolidates data from diverse
  sources, including application log files and
  transaction apps.
• Over time, a data warehouse becomes a rich pool
  of historical data. Data warehouses serve
  purposes beyond mere data storage, and are
  strategic assets that fuel the continuous
  improvement of operations, strategic planning,
  and innovation.
• When replicating data in a data warehouse,
  organizations can more effectively query the
  system to retrieve relevant data, information and
  insight.
• See also Why ServiceNow Data Replication is an
  Essential Enterprise Capability
• As such, decision-makers are better able to make
  informed choices based on a comprehensive
  understanding of their data and the
  organization is more able to leverage data to add
  value and save time.

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Why Replicate ServiceNow Data in a Data
Warehouse?

• ServiceNow is a key source of insightful
  information for enterprise that are able to
  utilize it.
• However, the platform is somewhat of a data silo,
  lacking the in-built functionality to effectively
  distribute ServiceNow data to external platforms.
  
• Integrations for ServiceNow can automate the
  replication and transfer of data to data
  warehouses, improving the availability of data,
  and an organizations ability to work with it.
• It allows organizations to combine ServiceNow
  data with other sources, within a repository
  where access can be controlled and extended
  beyond ServiceNow users only.
• With better data availability and more control
  over its access and use, organizations benefit
  from improved insight from the speed in which
  informative reporting and analysis can be
  conducted, to the quality of results they return.
  

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How Do You Replicate ServiceNow Data in a Data
Warehouse?

• The potential for human error and limitations to
  the volumes of data that can be replicated mean
  manual data entry is not a viable, scalable
  solution.
• Integrations enable the replication of ServiceNow
  data to a data warehouse. However, the type of
  integration should be carefully considered to
  avoid issues such as performance degradation and
  lacking the internal resources to effectively
  implement and maintain the integration.
• For example, many organizations opt to implement
  API-based integrations, but find configuration
  and maintenance time-consuming, and the volumes
  of data they need to replicate put a considerable
  strain on ServiceNow and its performance.