ITIL Certification in Indonesia - Spoclearn

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ITIL 4 Foundation Training
- Brochure
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Why take up
ITIL 4 Foundation Training?
In todays growing digital transformation
business landscape, ITIL 4 Foundation
certification training is totally worth it for
many beginner-level IT employees and students who
are embarking on an IT career. ITIL 4 Foundation
training provides participants a fundamental
understanding of the globally- recognized ITIL
framework in an enterprise setup. Learners will
also understand the latest ITSM best practices
that are being currently incorporated, and 34
practices as prescribed in the ITIL 4 official
manual are. In an evolving and complex business
landscape, it is critical that professionals gain
ITIL 4 credentials to stand apart from their non-
certified counterparts. ITIL 4 Foundation
certified professionals earn anywhere in the
range of USD 60,000 to USD 92,000 per annum.
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Who can take up
ITIL 4 Foundation Training?
Job roles that can find ITIL 4 Foundation
training beneficial include
ITSM Managers IT Professionals Business
Managers Project Managers Business Process Owners
Enterprise Architects
System Administrators IT Operations Staff
CIOs CTOs Solution Architects Aspiring ITSM
Professionals

• Professionals transitioning from ITIL v3 to ITIL
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• Anybody who is looking to clear their ITIL 4
  Foundation
• certification exam

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Why Take up
ITIL 4 FOUNDATION TRAINING FROM SPOCLEARN?
2-Day interactive instructor-led ITIL 4
Foundation training
100 Money-Back Guarantee Expert ITIL 4 trainers
across the globe Accredited ITIL 4 Foundation
training material prepared by SMEs Case Studies
with real world examples provided After
training coaching for real world application
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ITIL 4 Foundation
EXAM FORMAT
Exam Type Multiple Choice
No. of Questions 40 questions
Type Closed Book Exam Languages English, Dutch,
Chinese, French, German, Italian, Japanese,
Polish, Spanish, and Portuguese (Brazilian)
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02
03
04
Exam duration 60 minutes (One Hour)
Passing Score 26 out of 40 required to
pass (equivalent to 65)
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ITIL 4 FOUNDATION
Training Agenda
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1 UNDERSTAND THE KEY CONCEPTS OF SERVICE
MANAGEMENT

• 1.1 Recall the definition of
• Service
• Utility
• Warranty
• Customer
• User
• Service management
• Sponsor

• 1.2 Describe the key concepts of creating value
  with services
• Cost
• Value
• Organization
• Outcome
• Output
• Risk
• Utility
• Warranty

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1 UNDERSTAND THE KEY CONCEPTS OF SERVICE
MANAGEMENT

• 1.3 Describe the key concepts of service
  relationships
• Service offering
• Service relationship management
• Service provision
• Service consumption

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UNDERSTAND HOW THE ITIL GUIDING PRINCIPLES CAN
HELP AN ORGANIZATION ADOPT AND ADAPT SERVICE
MANAGEMENT
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• 2.1 Describe the nature, use and interaction of
  the guiding principles
• 2.2 Explain the use of the guiding principles
• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

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3 UNDERSTAND THE FOUR DIMENSIONS OF SERVICE
MANAGEMENT

• 3.1 Describe the four dimensions of service
  management
• Organizations and people
• Information and technology
• Partners and suppliers
• Value streams and processes

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UNDERSTAND THE PURPOSE AND COMPONENTS OF THE ITIL
SERVICE VALUE SYSTEM

• 4.1 Describe the ITIL service value system

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5
UNDERSTAND THE ACTIVITIES OF THE SERVICE VALUE
CHAIN, AND HOW THEY INTERCONNECT

• 5.1 Describe the interconnected nature of the
  service value chain and how this supports value
  streams
• 5.2 Describe the purpose of each value chain
  activity
• Plan
• Improve
• Engage
• Design transition
• Obtain/build
• Deliver support

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6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL
PRACTICES

• 6.1 Recall the purpose of the following ITIL
  practices
• Information security management
• Relationship management
• Supplier management
• IT asset management
• Monitoring and event management
• Release management
• Service configuration management
• Deployment management
• Continual improvement
• Change enablement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management

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6 KNOW THE PURPOSE AND KEY TERMS OF 15 ITIL
PRACTICES

• 6.2 Recall definitions of the following ITIL
  terms
• IT asset
• Event
• Configuration item
• Change
• Incident
• Problem
• Known error

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7 UNDERSTAND 7 ITIL PRACTICES

• 7.1 Explain the following ITIL practices in
  detail, excluding how they fit within the service
  value chain
• Continual improvement including
• The continual improvement model
• Change enablement
• Incident management
• Problem management
• Service request management
• Service desk
• Service level management

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LEARNING ROADMAP FOR YOU
Understand the learning objectives that fits your
learning need
Contact our coach and consultants and understand
in depth
Block your seat
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Relate to how it can help you
Talk to the trainer for more clarity
Continuously learn and apply the learning
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support_at_spoclearn.com
Talk to our consultant USA 1 (832) 924
0564 IND 91 83417-05065 UK 44 807 164 0572