Perspectium ServiceNow Spokes and Integration Hub

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Perspectium
ServiceNow Spokes and the IntegrationHub Explained
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• A ServiceNow Spoke is a logical group of
  related actions, subflows and supporting
  application files. In the ServiceNow
  IntegrationHub, Spokes facilitate the connection
  between ServiceNow and other systems.

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What is the ServiceNow IntegrationHub (IH)?

• The IntegrationHub is an API-enabled platform for
  integrating ServiceNow with other API-enabled
  systems.
• A number of subscription levels for the
  IntegrationHub are available, with the range of
  functionality including the availability of
  pre-made Spokes varying between subscriptions.

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What is a ServiceNow IntegrationHub Spoke?

• IntegrationHub Spokes use API to trigger actions
  in external systems to facilitate connections
  between ServiceNow and other tools. A number of
  prebuilt Spokes are available depending on the
  users IntegrationHub subscription level and
  custom, reusable Spokes can also be built by
  users.
• With ServiceNow Spokes, users are able to trigger
  basic actions in connected systems, such as
  creating a record in Salesforce.
• No-code, but still complex
• Using prebuilt Spokes provides ServiceNow users
  with a no-code approach to creating new
  integrations. However, no-code does not mean
  no-complexity. Creating integrations that meet
  the organizations requirements typically involves
  a time-consuming process of piecing together
  several actions and steps.
• When creating new Spokes, ServiceNow states that
  familiarity with application development is
  required. However, ServiceNow also offers the
  Spoke Generator application, for a guided
  Spoke-creation experience without generating
  code.
• As with working with pre-built Spokes, no-code
  does not mean no-complexity. Since ServiceNow
  only provides the platform, users are burdened
  with creating, maintaining and troubleshooting
  faulty ServiceNow Spoke-based integrations
  often a time-consuming process.
• Unfortunately, complexity is not the only issue