Sophisticated Tech Is Good; Byzantine Is Not

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Sophisticated tech is good Byzantine is not
If youre investing more time in technology than
its freeing up for you- is it an investment or a
mere liability?
Weve all had our fair share of experiences with
complicated technologies that make most of us
want to pull our hair out. Its frustrating, to
say the least.
Weve also had experiences that are the polar
opposite- they make life easy. These platforms
and technologies are smooth and intuitive. You
get what you need without racking your brains too
hard.
Simplicity wins in the digital world. Your
customers want seamless experiences with the
products and services they interact with brands
that provide ease and convenience with a solid
backbone of technology will continue to leapfrog
their counterparts that dont. Because
complicated doesnt always mean intelligent.
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The stacks If your tech stack is causing your
team more problems than it solves, you might be
going about building it all wrong. Tech leaders
must bring transparency at all levels to break
down organizational silos and ensure no team or
department is sitting on data it doesnt share
across the business.
If you want to keep your customer, keep it
simple- the entire customer experience with
tech, processes, and people.
Theres a massive opportunity in simplifying your
tech stack. Start with not building any process
in isolation- bring it all together. As leaders,
its imperative to gauge how the dots connect.
Ask your team some crucial questions related to
the tech stack- which technology acquisition made
sense and which didnt in terms of usage,
training, and ROI. Prioritize the processes you
want to automate first without jumping on the
bandwagon.
Not every fad becomes a trend, and not every
product is worth your investment.
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Whats it getting you Every business unit will
face complications, but its the difference
between complicated and byzantine that matters.
If youre investing more time in technology than
its freeing up for you- is it an investment or
a mere liability?
Have a customer-centric mindset when you buy,
manage, or scrap technologies. What makes the
end goal easier? New technologies keep emerging
in the market with added features this has also
led to tech leaders choosing the
best-of-the-breed approach rather than relying on
a single vendor.
Modern organizations need specialized, more
focused solutions that align with the overall
business objectives.
Tech complexity has implications on team
composition too. The kind of tools we need and
build today rely on different skill sets and
constant collaboration cross-functional teams
are the new competitive advantage.
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The Editors Note The tech industry works on the
premise of adaptive learning, but its crucial to
gauge the value of technology before you decide
to invest in it. Each technology adoption comes
with opportunities and risks, and its up to the
leader to weigh the pros and cons to interpret
what makes the most sense for the business
requisites and customer satisfaction.
Its time tech leaders manage change with a
result-driven approach because technical debt
doesnt look good on anyone.
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