What is customer communication management ?

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What is customer communication management ?

• The greatest benefit derived from having a proper
  management system in place for customer documents
• includes improvement of business processes,
  customer communication, and customer
  satisfaction. Having a paperless Customer
  Communication Management process allows banks to
  serve customers faster, while simultaneously
  improving compliance and realizing cost savings.

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Advantage Of Sinch
Your customers can be anywhere at work, at home
or enjoying a vacation.  Embedding digital
collaboration into the business process workflows
helps in opening up steep improvements in
employee productivity, and leads to major value
creation for the industry.
3
A number of customer-facing products and
touchpoints in banks have become more digitized
in recent years, and the use of digital
documents has become pretty commonplace.
4
Through a good document management system, banks
can even authenticate crucial data transfers
with digital signatures.
5
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leading customer engagement platform. 
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ommunication-management/
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