DID in Modern-day Businesses: 8 Reasons Why It Matters

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DID in Modern-day Businesses 8 Reasons Why It
Matters
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8 Compelling Reasons Why DID Services Are Vital
for Todays Businesses

• Work from Anywhere Using Any Device
• Trustworthy and Professional Brand Image
• Better Team Collaboration
• Know Your Customer Better
• Curb Call Drops
• Centralize Customer Support
• Track Returns on Marketing Campaign
• Improving Field Sales and E-commerce Experience

2023 BridgeVoice Inc.
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Justifying the importance and need of DID in
todays modern-day business
Today, customer services are available
around-the-clock, and seamless communication is
offered via the clients preferred channel for
the entire customer lifecycle. Businesses must
not hold themselves back in the wake of the
digital world. If you plan to scale your business
communications or extend exceptional support to
your clients, you should not underestimate the
significance of DID services. A study has found
that 67 of customers disconnect the call in
frustration when they cannot reach a customer
service representative. Here, DID services come
to the rescue by allowing customers to reach an
agent directly instead of being guided by an
auto-attendant.
DID number providers offer virtual phone numbers
that carry a lot of business benefits and are
more versatile than traditional numbers. Direct
inward dialing and inbound services can help
businesses save on local and international calls,
increase employee productivity, and increase
sales. Lets understand direct inward dialing,
its functioning, and why it is necessary for
modern-day businesses.
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Quick Introduction to Direct Inward Dialing and
Inbound Services
DID number providers supply companies with
virtual numbers that function as regular phone
numbers, but they're not tied to any landline or
geographic location. DID numbers were developed
to assign a direct number to an organization's
specific employee or department without requiring
multiple physical phone lines. Businesses can
process and route hundreds of simultaneous calls
to the appropriate extensions while having only
one DID number to maintain.
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How Does It Work?
The organization's Private Branch Exchange (PBX)
systems often use DID services. The PBX system is
a local phone system used in office buildings to
connect multiple phones to the SIP trunk. SIP
trunk line is an alternative to a traditional PRI
(Primary Rate Interface) phone line. SIP trunks
are easier to scale as they allow you to add more
connections without physical wires. The DID
number provider assigns one or more virtual phone
numbers to the trunk lines connected with a
particular PBX system. So, when the PBX system
receives a call, it routes the call to the
particular extension to which the dialed virtual
number is attached.
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Reasons Why DID Services Are Vital for Todays
Businesses
Work from Anywhere Using Any Device
One of the most significant changes in the modern
work environment is the shift to remote and
hybrid work models. In that case, employees would
need to be connected with clients at any time, no
matter where they are located or even if they are
on the go. Since virtual phone numbers are not
tied to a table, employees can take calls from
anywhere via their mobile devices. It enhances
your business communication by providing call
recording and forwarding features. This benefit
can be convenient if you hire people remotely
based on time zone availability. You can easily
set calls to ring the correct customer support
teams in different time zones.
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Trustworthy and Professional Brand Image
Any business lays its foundation over trust, and
its value increases when dealing with your
customers online since online buyers prefer to
choose trustworthy businesses. It would be best
if you displayed professionalism by all means,
and DID number can be the very first step in that
direction. DID services allow you to choose
toll-free or local business phone numbers with
local area codes to make it easy for customers to
identify, remember, and dial. A number with a
familiar prefix feels more approachable and helps
you gain customers' trust.
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This Photo by Unknown Author is licensed under CC
BY-SA-NC
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Better Team Collaboration
Direct inward dialing and inbound services
encourage enhanced team collaboration among
employees. Virtual phone numbers allow employees
to collaborate over texts, emails, video, and
conference calls when used with a VoIP phone
system. Employees can share data or files with
their colleagues in no time with the help of
dedicated extensions.
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Know Your Customer Better
When you are not attending to customers
physically, it takes extra effort to understand
your customers. You need to know their calls'
average time duration, concerns, demographic
details, and similar information to deliver
on-spot solutions. DID services enable you to get
a detailed call analytics report that can provide
insight into your customers' demands.
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Curb Call Drops
A virtual phone number system offers uptime and
reliability for all DID services to help you
eliminate the clunkiness and call structures
associated with a conventional landline. DID
number providers have strategically-positioned
servers and carrier networks to route your calls
with a maintained uptime of 99.9. So, whenever a
server goes down, any other takes its place,
reducing the useless air and dropped calls to
almost zero.
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Centralize Customer Support
When it comes to helplines and advertising
campaigns that run online, on print ads, or on
the radio, businesses need to provide customers
with easy-to-remember phone numbers to call.
Sharing a simple and single phone number is
critical to marketing success as it increases the
chances of prospective customers dialing them.
The cloud-based hosted telephone system can then
intelligently route calls received on this single
virtual number to a large call center or a team
of agents. These agents can be seated in a single
premise or multiple premises across the globe.
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Track Returns on Marketing Campaign
For starters, you must assign a separate DID
number for each campaign. For instance, publish a
separate number for your OOH (out-of-home)
advertising, another one for digital marketing,
and a third one for your print ads. You may route
calls to the same or different set of agents.
Either way, your marketing manager can see how
many leads have been received per campaign by
accessing the call analytics reports.
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Improving Field Sales and E-commerce Experience
Field sales representatives, such as medical,
real estate, and delivery agents associated with
e-commerce, are always on the move. A large part
of their communication is carried out via their
mobile phones. Direct inward dialing and inbound
services can help businesses track and manage
calls by allowing them to assign a virtual number
to each sales agent instead of making them use
their private phone numbers with customers. These
virtual numbers are temporary, so businesses can
scale them up or down according to their
requirements.
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Surf the Waves of Change in Modern Communications
with DID Services
Running a business in the digital era demands a
different set of strategies. A compatible and
robust telecommunication system is the first
demand you should meet. Direct inward dialing and
inbound services, with their advanced features
like call forwarding and intelligent routing,
help you attend to your call traffic more
diligently and effectively. Besides, it delivers
on the demands of a modern business communication
system that supports globalization and a better
e-commerce experience. BridgeVoice Pluto is
a DID number provider offering various
pay-as-you-go and unlimited packages for a wide
range of international DID numbers with an
advanced hosted system that gives you complete
control over incoming calls.
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