MB-901-Questions

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MB-901 Microsoft Dynamics 365 Fundamentals
Version 1.0
Topic 1, Identify Microsoft platform components
for Dynamics 365

• QUESTION NO 1
• Your company has deployed Dynamics 365 Marketing.
• Which two of the following apps are NOT bundled
  in Dynamics 365 Marketing? NOTE Each correct
  answer is worth one point.
• Customer Voice
• Lead Management
• Order Management
• Event management
• Connector for LinkedIn Lead Gen Forms
• Answer BC Reference
• https//docs.microsoft.com/en-gb/dynamics365/marke
  ting/overview

QUESTION NO 2 DRAG DROP You work as an event
manager for your company. Your company has
acquired Dynamics 365 Marketing. Which three of
the following Dynamics 365 Marketing features can
you use without customizing their functionality?
To answer, choose the appropriate features and
drag them to the answer area. NOTE Each correct
choice is worth one point. Reference
2
https//docs.microsoft.com/en-gb/dynamics365/marke
ting/manage-event-sponsorships
https//docs.microsoft.com/en-gb/dynamics365/marke
ting/event-management
QUESTION NO 3 HOTSPOT Reference https//docs.mi
crosoft.com/en-us/common-data-model/

• QUESTION NO 4
• You want to export data from Dynamic 365 Sales
  into a Power BI report. Does Power BI use the
  same security as Dynamic 365 Sales?
• Yes, it does
• No, it does not
• Answer B

QUESTION NO 5 Which of the following can be
synchronized between Microsoft Exchange Online
and Dynamics 365 Sales? To answer, drag the
appropriate component from the column on the left
to the answer area on the right. NOTE Each
correct selection is worth one point.
Reference https//docs.microsoft.com/en-us/dynami
cs365/outlook-addin/admin-guide/configure-
synchronization-appointments-contacts-tasks
QUESTION NO 6 In Dynamics 365 Sales, which of
the following Power App tools allows you to
create a data entry form to capture lead name,
contact telephone and product data? A. Power
Automate
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• Canvas apps
• Dataverse
• Insights
• Answer B

• QUESTION NO 7
• In Dynamics 365 Sales, which of the following
  Power App tools allows you to create a system
  that sends email notifications to the sales
  manager whenever a sales lead is captured?
• Canvas apps
• Power Automate
• Power Apps portal
• Common Data Service
• Answer B

• QUESTION NO 8
• Your company is planning on deploying Dynamics
  365 Finance.
• The company wants unrestricted access to the
  application database. You are required to
  suggest a deployment model for the company. You
  suggest an on-premises deployment.
• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer B
• QUESTION NO 9
• Your company is planning on deploying Dynamics
  365 Finance.
• The company wants unrestricted access to the
  application database.

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• You are required to suggest a deployment model
  for the company.
• You suggest an online deployment.
• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer B

• QUESTION NO 10
• Your company is planning on deploying Dynamics
  365 Finance.
• The company wants to ensure that it always has
  the latest version and features of Dynamics 365
  Finance.
• You are required to suggest a deployment model
  for the company. You suggest an online
  deployment.
• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer A

QUESTION NO 11 Your company is planning on
deploying Dynamics 365 Finance. The company
wants to ensure that it always has the latest
version and features of Dynamics 365
Finance. You are required to suggest a deployment
model for the company. You suggest an
on-premises deployment.
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• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer B

QUESTION NO 12 Your company wants to deploy
Dynamics 365 Finance but must decide whether to
use the on- premises version or the cloud
version. For each of the following statements,
select Yes if the statement is true. Otherwise,
select No. NOTE Each correct selection is worth
one point. Box 1 No Cloud supports integration
with PowerBI.com. On-premises supports
integration with Power BI Desktop. Box 2
Yes Box 3 No Only cloud uses analytical
workspaces. Reference https//docs.microsoft.com
/en-us/dynamics365/fin-ops-core/fin-ops/get-starte
d/cloud-prem- comparison

• QUESTION NO 13
• Your company wants to migrate to the Common Data
  Model. The company is concerned about data
  consistency.
• How the Common Data Model provide data
  consistency?
• It uses standardized data formats that can be
  consumed by applications.
• It provides a standardized schema.
• It provides standardized entities for the data.
• It uses Database Consistency Error checking.

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Answer B References https//docs.microsoft.com/
en-us/common-data-model/

• QUESTION NO 14
• Your company has a Microsoft Dynamics 365
  Customer Service system. Company security policy
  states that Auditing must be enabled in Dynamics
  365.
• You enable Global Auditing in Dynamics 365.
  Which two of the following statements are true?
  Note Each correct option is with one point
• Auditing can be enabled or disabled at the entity
  level.
• Only user access to the system is logged.
• If a field value is updated, you can determine
  the previous value from the audit log.
• The default audit log retention period is 120
  days.
• Answer AC

Topic 2, Describe AI and Mixed Reality for
Dynamics 365
QUESTION NO 15 Your company has adopted
Dynamics 365 Sales and plans to implement
Dynamics 365 Sales Insights. The company want
to generate personalized and actionable insights
to guide sellers on their best course of action,
to build stronger relationships with their
customers and to close more deals. Which feature
Dynamics 365 Sales Insights would meet this
requirement? A. Auto capture
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• Talking points
• Assistant
• Conversation intelligence
• Answer C Explanation
• Assistant (standard) The assistant (formerly
  known as relationship assistant) analyzes
  information from Dynamics 365, Exchange, and
  other sources and suggests personalized and
  actionable insights to guide sellers on their
  best course of action, to build stronger
  relationships with their customers and to close
  more deals.
• Reference
• https//docs.microsoft.com/en-us/dynamics365/ai/sa
  les/overview

• QUESTION NO 16
• Your company has implemented Dynamics 365. The
  company has developed a new product that you
  must present to a current customer.
• You want to enlist the help of employees who have
  had dealt with the customer to plan your
  presentation.
• You use Customer Service Insights to identify the
  employees who had previously dealt with the
  customer.
• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer B

QUESTION NO 17 Your company has implemented
Dynamics 365. The company has developed a new
product that you must present to a current
customer. You want to enlist the help of
employees who have had dealt with the customer to
plan your presentation.
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• You use Sales Insights to identify the employees
  who had previously dealt with the customer.
• Does your suggestion meet the companys
  requirements?
• Yes, it does
• No, it does not
• Answer A Explanation
• The Who knows whom feature in Sales Insights
  provides details such as names and email
  addresses of your colleagues who know a lead who
  you're going to interact with.
• Reference
• https//docs.microsoft.com/en-us/dynamics365/ai/sa
  les/overview
• QUESTION NO 18
• Your company has implemented Dynamics 365. The
  company has developed a new product that you
  must present to a current customer.
• You want to enlist the help of employees who have
  had dealt with the customer to plan your
  presentation.

QUESTION NO 19 DRAG DROP Your company plans on
adopting Dynamics 365 Fraud Protection. Match
the Dynamics 365 Fraud Protection feature to its
user experience. To answer, drag each feature to
its correct location in the answer area.
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NOTE Each correct choice is worth one
point. Reference https//docs.microsoft.com/en-u
s/dynamics365/fraud-protection/overview

• QUESTION NO 20
• Your company is considering acquiring Dynamics
  365 Sales Insights.
• Which three of the following are benefits of
  using Dynamics 365 Sales Insights? Each correct
  answer presents a complete solution.
• NOTE Each correct selection is worth one point.
• Increase conversion and win rates by using AI to
  prioritize leads and opportunities.
• Provide end-to-end views of customer journeys.
• C Guide sellers on their next course of action
  with timely and actionable insights.
• D. Build stronger relationships with customers
  and move relationships forward with AI-guided
  selling.
• E. Use AI to analyze communications to identify
  possible leads.
• Answer ACD

Topic 3, Describe model-driven apps

• QUESTION NO21
• A company has recently deployed Microsoft
  Dynamics 365 Customer Service.
• You want to deploy a portal that includes the
  following features knowledge management,
  support/case management, ideas and blogs.
• Which of the following portals should you deploy?
• Community portal
• Customer Portal
• Customer Self-Service portal
• Employ self-service portal

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Answer A

• QUESTION NO 22
• Your company uses Dynamics 365 Sales. You want to
  set up an automated process to create leads from
  a contact form on your companys website.
• You create a Business Process Flow?
• Does this action accomplish your objectives?
• Yes, it does
• No, it does not
• Answer B Explanation
• Business process flows provide a guide for people
  to get work done. They provide a streamlined
• user experience that leads people through the
  processes their organization has defined for
  interactions that need to be advanced to a
  conclusion of some kind.
• Reference
• https//docs.microsoft.com/en-us/power-automate/fl
  ow-types
• QUESTION NO 23

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Reference https//www.linkedin.com/learning/dynam
ics-365-linkedin-sales-navigator-integration-
2/install-the-linkedin-sales-navigator-widget

• QUESTION NO 24
• Your company wants to adopt Dynamics 365 Sales
  but wants to know more about capturing leads.
• Which of the following sources can you use to
  capture leads?
• Microsoft Word documents
• .csv files, .txt files, and xml files
• Skype Messenger
• Microsoft SQL Server database tables
• Answer B Reference
• https//www.dyn365pros.com/2015/11/11/microsoft-dy
  namics-crm-4-simple-steps-for-
  importing-leads-and-contacts/

QUESTION NO 25 DRAG DROP You work as an event
manager for your company. You company uses
Dynamics 365 Marketing. Which three of the
following are Dynamics 365 Marketing features? To
answer, choose the correct features and drag
them to the answer area. NOTE Each choice
selection is worth one point. Reference https//
docs.microsoft.com/en-gb/dynamics365/marketing/ove
rview QUESTION NO 26 Your company has
recently acquired Dynamics 365 Marketing. You
want to send an email surveys to prospective
customers.
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• You want to automate and streamline the process
  of collecting and analyzing the responses.
• You use Questionnaire to create a survey form in
  Dynamics 365 Marketing. Does this action achieve
  your goal?
• Yes, it does.
• No, it does not.
• Answer B Reference
• https//docs.microsoft.com/en-us/forms-pro/get-sta
  rted https//docs.microsoft.com/en-us/forms-pro/s
  end-survey-flow

• QUESTION NO 27
• Your company has recently acquired Dynamics 365
  Marketing. You want to send an email surveys to
  prospective customers.
• You want to automate and streamline the process
  of collecting and analyzing the responses. You
  create Forms Pro surveys and use Power Automate
  to send the surveys.
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer A Reference
• https//docs.microsoft.com/en-us/forms-pro/get-sta
  rted https//docs.microsoft.com/en-us/forms-pro/s
  end-survey-flow

QUESTION NO 28 Your company has recently
acquired Dynamics 365 Marketing. You want to send
an email surveys to prospective customers. You
want to automate and streamline the process of
collecting and analyzing the responses.
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• You use LinkedIn to create and analyze the
  surveys.
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B Reference
• https//docs.microsoft.com/en-us/forms-pro/get-sta
  rted https//docs.microsoft.com/en-us/forms-pro/s
  end-survey-flow

• QUESTION NO 29
• Your company use Dynamics 365 Sales.
• The company has recently held an expo. You have a
  database with a list the names and contact
  details of people that attended the expo.
• You want to import the list as leads into
  Dynamics 365 Sales.
• You export the data to a .csv file and import the
  .csv file into Dynamics 365 Sales. Does this
  action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer A Explanation
• You can import leads from the following file
  formats
• Comma-separated values (.csv)
• Text (.txt)
• Compressed (.zip)
• Excel Spreadsheet 2003 (.xml)
• Excel Workbook (.xlsx)

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https//docs.microsoft.com/en-us/dynamics365/custo
merengagement/on- premises/basics/import-accounts
-leads-other-data

• QUESTION NO 30
• Your company use Dynamics 365 Sales.
• The company has recently held an expo. You have a
  database with a list the names and contact
  details of people that attended the expo.
• You want to import the list as leads into
  Dynamics 365 Sales. You run the Import Data
  wizard in Dynamics 365 Sales.
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B Explanation
• You can import leads from the following file
  formats
• Comma-separated values (.csv)
• Text (.txt)
• Compressed (.zip)
• Excel Spreadsheet 2003 (.xml)
• Excel Workbook (.xlsx)

QUESTION NO 31 Your company use Dynamics 365
Sales. The company has recently held an expo.
You have a database with a list the names and
contact details of people that attended the
expo. You want to import the list as leads into
Dynamics 365 Sales.
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• You export the data to a Microsoft Excel
  spreadsheet and import the spreadsheet into
  Dynamics 365 Sales.
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer A Explanation
• You can import leads from the following file
  formats
• Comma-separated values (.csv)
• Text (.txt)
• Compressed (.zip)
• Excel Spreadsheet 2003 (.xml)
• Excel Workbook (.xlsx)
• Reference
• https//docs.microsoft.com/en-us/dynamics365/custo
  merengagement/on- premises/basics/import-accounts
  -leads-other-data

• QUESTION NO 32
• Your company uses Dynamics 365 Sales. You have an
  interactive experience leads dashboard. You want
  to create a filtered view of the dashboard.
• You select Open View and then use Visual Filter
  to save the charts. Does this action achieve
  your goal?
• Yes, it does.
• No, it does not.
• Answer B

QUESTION NO 33 Your company uses Dynamics 365
Sales. You have an interactive experience leads
dashboard.
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• You want to create a filtered view of the
  dashboard.
• You select Show Visual Filter and then use Visual
  Filter to save the charts. Does this action
  achieve your goal?
• Yes, it does.
• No, it does not.
• Answer A

• QUESTION NO 34
• Your company uses Dynamics 365 Sales. You have an
  interactive experience leads dashboard. You want
  to create a filtered view of the dashboard.
• You select Global Filter and then use Global
  Filter to save the charts. Does this action
  achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B

• Topic 4, Describe Dynamics 365 Finance and
  Operations apps 14
• QUESTION NO 35
• Your company has deployed Dynamics 365 for
  Finance and Operations. You are using the mobile
  app.
• Which tasks can you perform without customizing
  Dynamics 365 for Finance and Operations?
• Create purchase orders
• Create sales orders

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C. Create invoices D. Approve purchase
orders Answer D References https//docs.microso
ft.com/en-us/dynamics365/fin-ops-core/dev-itpro/mo
bile-apps/mobile- workspaces-released

• QUESTION NO 36
• Your company plans on adoption Dynamics 365. The
  company has the following requirements
• Track inventory quantities
• Track sales
• Which of the following Dynamics 365 systems will
  meet the company's requirements?
• Dynamics 365 Finance
• Dynamics 365 Supply Chain Management
• Dynamics 365 Sales
• Dynamics 365 Business Central
• Answer D

• QUESTION NO 37
• Your company has recently deployed Microsoft
  Dynamics 365 Finance. You manage the Dynamics
  365 Finance system and provide training for
  members of the Accounts team.
• You are providing training on the cost accounting
  module in the Dynamics 365 Finance system. Which
  of the following can be primary or secondary?
• Cost element
• Cost classification
• Cost control unit
• Cost behavior
• Answer A

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• QUESTION NO 38
• Your company has a Microsoft Dynamics Finance 365
  system.
• You need to configure the Microsoft Dynamics
  Finance system to classify costs according to
  their behavior in relation to changes in key
  business activities.
• Which of the following should you configure?
• Cost classification
• Cost behavior
• Allocation base
• Cost elements
• Answer B References
• https//docs.microsoft.com/en-us/dynamics365/finan
  ce/cost-accounting/terms-cost- accounting

• QUESTION NO 39
• Your company has a Microsoft Dynamics Finance 365
  system. The company consists of two legal
  entities.
• You need to configure account structures. Which
  two of the following statements are true?
• You can create multiple account structures per
  legal entity.
• Account structures cannot be reused across
  multiple legal entities.
• If you change an account structure, posted
  transactions are not affected.
• There is no limit to the number of segments in an
  account structure.
• Answer A, C

QUESTION NO 40 The company has a customer with
an account that is overdue by more than 90 days.
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• You need to use Dynamics 365 Finance to
  facilitate the recovery of the overdue account.
• You use Customer credit management to decrease
  the customer's credit limit Does this action
  achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B

• QUESTION NO 41
• The company has a customer with an account that
  is overdue by more than 90 days. You need to use
  Dynamics 365 Finance to facilitate the recovery
  of the overdue account.
• You use the Collections page to create a Not
  sufficient funds (NSF) payment. Does this action
  achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B

• QUESTION NO 42
• The company has a customer with an account that
  is overdue by more than 90 days. You need to use
  Dynamics 365 Finance to facilitate the recovery
  of the overdue account.
• You use Credit and Collections to create a
  collection letter. Does this action achieve your
  goal?
• Yes, it does.
• No, it does not.
• Answer A

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• QUESTION NO 43
• Your company has recently deployed Dynamics 365
  Finance. You are currently establishing the
  location of work items.
• Which two of the following work items are located
  in Accounts payable? NOTE Each correct
  selection is worth one point.
• Purchase order.
• Vendor invoice.
• Transfer order.
• Customer Invoice.
• Sales Order.
• Answer A, B

• QUESTION NO 44 HOTSPOT
• Reference
• https//docs.microsoft.com/en-us/dynamics365/fin-o
  ps-core/dev-itpro/lifecycle- services/using-task-
  guides-and-bpm-to-create-user-acceptance-tests
• QUESTION NO 45
• You are creating training courses for your
  company's employees.
• Which of the following actions can you perform
  from Dynamics 365 Human Resources?
• Set course allowance
• Publish course materials
• Create an online portal
• Set a registration deadline
• Answer D References
• https//docs.microsoft.com/en-us/dynamics365/human
  -resources/hr-learning-courses

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• QUESTION NO 46
• Your company has implemented Dynamics 365
  Commerce.
• The company has three brick and mortar stores and
  an online store.
• The online stall accepts credit card payments
  from all major credit cards, while the brick-and-
  mortar stores accept cash payments and credit
  card payments from a few credit cards.
• The company want to capture sales and transaction
  data from all of the stores. You implement Point
  of sale (POS).
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B

• QUESTION NO 47
• Your company has implemented Dynamics 365
  Commerce.
• The company has three brick and mortar stores and
  an online store.
• The online stall accepts credit card payments
  from all major credit cards, while the brick-and-
  mortar stores accept cash payments and credit
  card payments from a few credit cards.
• The company want to capture sales and transaction
  data from all of the stores. You implement
  e-Commerce integration.
• Does this action achieve your goal?
• Yes, it does.
• No, it does not.
• Answer B

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QUESTION NO 48 Your company has implemented
Dynamics 365 Commerce. The company has three
brick and mortar stores and an online store. The
online stall accepts credit card payments from
all major credit cards, while the brick-and-
mortar stores accept cash payments and credit
card payments from a few credit cards. The
company want to capture sales and transaction
data from all of the stores. You implement
Channel management. Answer A References https/
/docs.microsoft.com/en-us/dynamics365/commerce/cha
nnels-overview