NPS® Software is your company's growth hack tool

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Fynzo NPS Software is your company's growth hack
tool
fynzo.com/survey/lp/nps-software
July 7, 2022 The NPS tool helps you create NPS
Surveys, collect responses from your customers,
analyze the responses, gather insights from your
NPS score, and improve it for increased customer
satisfaction.
An NPS Software trusted by over 100,000
customers! 1 million NPS Surveys submitted every
month.
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Fynzo Survey- the best NPS Tool Establish your
business with the help of the finest customer
satisfaction scores used by of companies all
over the world. Receive feedback regularly and
improve your NPS for enhanced customer
loyalty. Your goal is to transform your
customers into promoters of your company! With
this easy- to-use Net Promoter Score software
your customers will be willing to fill out
surveys for you.
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Collect NPS survey responses anywhere,
anytime! Reach out to all your customers, no
matter where they are based at the moment.
Fynzos online NPS survey tool make it easier to
collect accurate scores that help to derive
actionable insights! Mobiles, tabs, PC
Email Text/ SMS Social media apps Embed in your
website And so much more
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• Receive trustworthy insights on the collected
  data
• Want to get the answers you need from your
  customers?
• Get your Score on our NPS survey tool and find
  out what your customers think of your company.
• The tool gives you suggestions that you apply to
  improve your customer satisfaction and hence
  your business.
• Fynzo NPS tool integrates perfectly with your
  favourite apps

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How Net Promoter Score work?
NPS is calculated by asking the customers one
simple survey question How likely are you to
recommend our (product/company/service) to
others? The likelihood of the respondent to
recommend that company to their friends,
relatives, and family can be determined in this
way. The customers rate the company/product on an
opinion scale ranging from 0-10, 0 being highly
unlikely and 10 being extremely likely.Create NPS
surveys with these scales. Types of customers
based on their response
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Depending on the score assigned in an NPS
platform, the customers are classified into
three distinct categories ? Promoters The
respondents who submitted scores 9/10 in the NPS
survey tool are segregated as the enthusiastic
promoters of the company. They are the ones who
tend to recommend the company or its products to
their friends and family fuelling the business
growth. ? Passives The customers who had
submitted scores 7/8 are classified as the
passives. These are the people who are satisfied
with the company and its products but are not
enthusiastic enough to promote it to their
friends or family. They are susceptible to your
competitors deals and offerings. The Passives
can be converted to promoters if the business
tries to improve its customer service and product
quality. ? Detractors Those who submitted
scores ranging from 0-6 are the detractors of
your company. They are unhappy clients and are
likely to never buy from your company again.
They can thwart the growth of your company
through negative word of mouth. Having a large
number of promoters in comparison to the
detractors and passives means that you are
doing a good job with your company. But if the
majority of respondents are passives and
detractors then the company needs to raise its
customer service and product quality standards.
Dont worry our Net Promoter Score tool will
help you in each step! How to create an
effective survey with an online NPS survey tool?
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NPS surveys can be drafted easily, all you need
to do is signup for Fynzo Surveys NPS Survey
Platform and we will do the rest for you! The
responses can be easily viewed on the form.
Create NPS surveys where you can include the
following questions in your survey. Demographics
questions The basic questions such as name, age,
or gender of your customer can be asked for
creating segmentation during the analysis of your
NPS. The NPS software lets you add these without
much trouble. Suggestions You can add questions
with the online NPS software like Any suggestion
on how we can improve your experience? to know
whether the customers have any idea in mind which
can help in improving your service/quality. Core
question The most essential question which is
required to measure the NPS of your company On
a scale on 0-10, how likely are you to recommend
our company/service/product to your
friends/family? Permission to follow up with
your customer You can ask for an email ID or
phone number through which you can reach your
customer if they imply. Comment box After the
essential question, you can add a comment box
with the question What are the primary reasons
for your score? Here the customers can write
their feedback about your company and the reason
for assigning the particular score. Importance
of Net Promoter Score for business growth NPS can
measure customer satisfaction and loyalty by
simply assigning a score between -100 to 100 to
transform countless confusing metrics, into a
simple measure of client experience success.
Given below are 5 ways by which companies can
benefit from using NPS software to calculate
their customer satisfaction-
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• It is simple and easily interpretable
• NPS gives the company an explicit number that is
  easily interpretable by the managers and all the
  employees of the organization. It is relevant to
  everyone and not just your customer service
  team. These surveys can be easily sent out to
  your customers via email, SMS, or add it to your
  website as a feedback form. This way you can keep
  track of your business growth and customer
  satisfaction.
• Net Promoter score software helps to measure
  customer loyalty and enhance customer retention
• This customer loyalty metric gives an insight
  into customer experience and satisfaction. It
  estimates the likelihood of new and repeat
  business. According to current research, 66 of
  consumers admitted that they tend to go back to
  those companies to which they are
• loyal. This will help to enhance customer
  retention if your service and product quality
  improve after implementing your customers
  suggestions through the NPS survey
• platform.
• The NPS survey platform helps in segregating
  customers into different categories
• This method of categorizing your customers will
  allow you to deliver personalized services. By
  using the NPS software questionnaire, your
  customers will be divided into 3 categories
  1.Promoter, 2. Passives, 3. Detractors
• If you have a large number of promoters in your
  company, it is on the right track but if the
  number of passives and detractors are more in
  number, you should work on improving your
  service and product quality immediately.
• It administers a benchmark against the
  competition
• The fundamental factor of NPS is that its
  standard evaluation is used by companies
  worldwide.

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NPS survey tools help you to keep track of where
your biggest competitors are in comparison to
your company. This will make you constantly
strive for improvement and will result in a more
focused and enhanced outcome. 5.It gathers
higher response rates Customers generally avoid
surveys that are time-consuming and elaborate.
The advantage of NPS surveys is that they are
short and concise. With higher response rates
you will have a larger amount of data. The score
becomes more reliable and you will be able to
assess your improvement more efficiently over
time. Throughout the whole process the NPS
software assists you. So, the choice of software
is important. Be it launching a new product or
expanding your business or running an experiment
with the product or market, it is very important
to understand the level of risk attached to it as
it may cost you and your business heavily or it
may make you a lifetime fortune. But in order to
understand whats in there for you, you need to
have complete knowledge of all kinds of risks
associated and in such a case market research
becomes very handy. It not only gives you
insight into your own plans for your business but
will also help you understand the position of
competitors in the domain. Why choose Fynzo NPS
software? NPS are everywhere, and whenever we
think of setting up a company, we need peoples
constant feedback to improve ourselves. It is
an important necessity, but it is tough to design
an NPS survey on our own. So, it is always
better to look out for effective NPS software or
NPS tool to help you make the job easier. Fynzo
NPS software also serves you well as a form
creator, survey maker and customer feedback
tool. Fynzo free NPS software is trusted by over
100,000 customers over 70 countries because of
its unique survey offerings and moreover, a
price that no one can match. Yes, the NPS
software is cost effective and provides tons of
advanced features along with a free trial. So
why get left behind when you can get so much at
a reasonable price?
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Frequently Asked Questions on Form Creator What
is Net Promoter Score or NPS? NPS is a metric
through which you can measure how much a customer
is willing to recommend your product or services
to the people he knows like friends and
family members. What is the importance of Net
Promoter Score? Net Promoter Score tells how
well you are doing with your business and how
much your customers are satisfied. You know that
you are in the right direction when your
Net Promoter score is higher than that of your
competitors or is higher than your previous
one. What is an NPS Software? NPS Software is a
survey tool that helps you create, share,
analyze, and calculate NPS. NPS software are
best way to create and run a Net Promoter Score
survey. How Fynzo NPS Software is different from
others?
10/12
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• Fynzo NPS Software comes with modern features and
  multiple customization options. Given below are
  the key features o
• Comes with an easy survey builder interface.
• Create multiple question types including NPS,
  Likert scales, and smiley, star ratings, and
  many more.
• Implement advanced survey features like jump
  logic, piping, and custom variables,
• and many more.
• Share surveys on different social media
  platforms, send them via email, embed on your
  website, or circulate them with the help of QR
  codes, etc.
• Analyze the reports received in different formats
  including cross-tabulation, trend report, and
  many more.
• Schedule reports on multiple emails.
• Collaborate with your team members while creating
  surveys, analyzing reports, etc. Personalize
  your surveys by adding your organizations logo,
  background, theme color, etc.
• Download the data received in Excel, CSV, SPSS,
  pdf, and many other formats or export to Google
  Sheet.
• Integrate with the apps you love including
  Zapier, Google Analytics, Slack, Facebook Pixel,
  and many more.
• Fynzo Survey comes with an online survey app that
  supports
• on Android, iOS devices. You can create surveys,
  share them, and view/download the results with
  the mobile app too.
• Grab geolocation while taking the surveys in the
  field with mobile App.
• On top of all these amazing features, Fynzo
  Survey pricing starts at only 17 a month
• And a lot more
• For what purpose can I use the Fynzo NPS
  software?

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• Enter a Form Name of your choice and press
  submit.
• Click on Add New Questions to add a question to
  the survey.
• Mix and match the type of questions like NPS,
  MCQ, ranking, text, etc according to your needs.
• Flip over the Required button if the question
  is compulsory.
• Submit your form to save the question.
• Add more questions on the subsequent page.
• After you are done adding questions, share your
  survey on social media channels, by email, SMS,
  or through QR codes.
• Is Fynzo Net Promoter Score Software free?
• Fynzo Net Promoter Score Software offers a 14-day
  free trial where no credit card information is
  required. Apart from that, its paid plans, (when
  billed yearly) are
• Starter plan- 19/month
• Standard plan- 32/month Premium- 79/month
• View full pricing here.
• Is signing up necessary for creating NPS surveys
  on Fynzo NPS software?
• Yes, you need to have an account for creating
  forms here. Sign up with your Gmail, Facebook or
  via email to enjoy the advanced survey
  experience offered by our survey maker.
• Can I see the form preview before finalizing it?
• Yes, of course. After you finish creating your
  NPS survey, you can preview it by opening the
  survey url in browser. You can make changes to
  your surveys if you dont like what you are
  seeing.
• See Fynzo NPS Tool In Action!