New Smart Office Automation UAE

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NEW SMART OFFICE AUTOMATION LLC
(A Division of Al Ahlia Group)
New Smart Office Automation (NSOA) is the sole
distributor for SHARP Multifunctional
printers/copiers. BenQ Interactive Displays,
Triumph-Adler, Partner Tech, POS Solutions, ELV
solutions Digital signage display, Epos system,
Audio Visual supplier, and more in UAE. Next
Generation Solutions for Smart Business
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About NSOA Service

• NSOA is a Service Priority company, having 102
  dedicated Service team with 68 Engineers
  covering complete UAE operations, including
  resident engineers in remote locations like Al
  Ain, Northern Emirates, Western region etc.
• NSOA Service is handling 2000 customers, 10,000
  (MFPs printers)
• 94.5 overall Customer Satisfaction ratings
  across UAE
• 96.1 Uptime of Printers MFPs maintained by
  NSOA
• Highly trained Team of Engineers, Team leaders,
  Helpdesk, Customer relation officers etc.
• ? 93.6 Parts Consumables Availability
• NSOA is an ISO 9001 certified company
• SHARP is a 100 years old Quality Brand from
  Japan 40 Electronic Products, 60 patents.
  Famous for quality inventions. NSOA is sole
  distributor of SHARP MFPs for last 30 years in
  UAE

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NSOA Service - SLAs

• NSOA has a well established Helpdesk Service
  management workflow
• NSOA provides onsite support to Customer
  locations within 1 - 4 hours.
• In case the maintenance fixing takes more than
  48 hours, a replacement standby printer is
  provided by NSOA and installed at the site.
• In high sensitive business locations,
  a replacement is provided within 24
• hours Sufficient hot standby units will be
  stocked within client premises
• Regular planned preventive maintenances according
  to the usage of devices and business criticality
  of Customer locations
• NSOA provides Usage volume reports, SLA reports
  every quarter to Clients
• Toner replenishments Error reporting are tracked
  thru Automated
• software.