Proexcellency provides Salesforce Service Cloud online training. - PowerPoint PPT Presentation

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Proexcellency provides Salesforce Service Cloud online training.

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For Joining training batches please feel free to call or email us. Email: sangita@proexcellency.com Call or WhatsApp: +91-9148251978 , 9008906809 Landline: 08041506795 Website: Salesforce service cloud , Salesforce service cloud training , Salesforce service cloud online training , Salesforce service cloud corporate training (proexcellency.com) – PowerPoint PPT presentation

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Title: Proexcellency provides Salesforce Service Cloud online training.


1
Salesforce service cloud Online Corporate
Training
  • Online/Corporate Training
  • Recording of the class
  • info_at_proexcellency.com

2
Proexcellency provides Salesforce Service cloud
TRAINING
  • Salesforce Service Cloud is the CRM platform to
    provide services and support to the customers.
  • The Service Cloud is a great customer service
    platform to give the fast and more personalized
    services virtually via any possible platform such
    as phone, email, instant messaging, Twitter,
    Facebook or other social platforms.
  • With the help of service cloud, customers can
    reach customer support from any platform and get
    support.
  • Salesforce service cloud offers businesses the
    more vital services that help expand the
    maintenance and consumer contentment. It helps
    businesses by enabling them to solve customer
    issues and requirements through different
    channels.
  • Salesforce service cloud is a SaaS service, which
    is built on the Salesforce customer success
    platform. It provides the customer's 360-degree
    view to provide smarter, faster and personalized
    services to the customers.
  • The service cloud is built on different
    salesforce matrices such as average cases per
    day, cases by issues, resolution time per
    customer etc.

3
  • Benefits of using the Salesforce Service Cloud
  • Increases the Agent's ProductivityWith the
    Service Cloud, agents can log in and work from
    anywhere, as the salesforce service console can
    be accessed from any device, such as web-based
    applications or Mobile devices. It enhances the
    productivity of an agent, and customer queries
    get resolved in the allotted time period.
  • Efficient Case TrackingThe more efficiently the
    agent tracks the case, the faster it gets
    resolved. Using the Service cloud, the agent can
    easily track the cases, and duplicity of any case
    or human errors get reduced.
  • Integrates with the Social Media PlatformsUsing
    service cloud functions, the agents can also
    interact with the customers on social media
    platforms such as Twitter, Facebook, etc. It
    helps to build and maintain customer
    satisfaction.
  • Data SecurityWith the Service cloud, the
    customer data, interaction, or any other data is
    entirely safe and secure. It follows the
    multilayer approach to keep crucial information
    more secure.

4
  • For Joining Online/corporate training batches or
    demo please feel free to call or email us.
  • Email sangita_at_proexcellency.com,
  • info_at_proexcellency.com
  • Call or WhatsApp 91-9148251978, 9008906809
  • Landline 08041506795
  • Website Salesforce service cloud , Salesforce
    service cloud training , Salesforce service cloud
    online training , Salesforce service cloud
    corporate training (proexcellency.com)
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