Ten Questions To Ask Your Online Backup Provider

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One2Backup

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Ten Questions To Ask Your Online Backup Provider
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How secure is your data?

• Does your online backup software provider use
  encryption when they store your data?
• Even though most online backup services use
  encryption to protect your data as it traverses
  the internet, many do not use encryption when
  they store your data on their servers. In fact
  some even state in their terms of service that
  encrypting your data storage is not allowed. They
  are banking on the fact that many people will
  store the same files, so they don't want to
  backup a file more than once. If someone else
  needs that file, they could be giving them access
  to one of your files instead.
• This may be fine if you're just saving MP3 music
  files, but wouldn't you prefer your personal
  information (like banking records or emails) be
  kept secure?
• With One2backup, each file is 448 bit encrypted
  before it leaves your PC (your online banking
  only uses 128 bit). It travels the internet this
  way and is stored on the One2backup backup
  software servers as a bunch of numbered files
  containing encrypted data. Your encryption key is
  unique to you. Only you have the ability to
  access your data storage.

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Is the backup software easy to install?

• Do you need to hire an IT consultant to install
  and maintain your backup software?
• Most online backup tools were designed to be used
  by expert IT administrators. Many of these
  services require intimate knowledge of Windows in
  order to make a backup. For example, did you know
  that your Microsoft Outlook email file is kept in
  a special hidden folder 6 levels deep in your PC?
  If you don't, you may have a lot of trouble
  backing it up.
• One2backup online data backup was designed from
  the start to be used by normal everyday people.
  No special skills are required to backup your PC.
  When you download and run the backup software, it
  will automatically figure out where things like
  your Outlook email, My Documents, Desktop, and
  Favorites are located. From there you can easily
  add or remove other folders if you wish.

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Is the online backup continuous?

• Does your online backup service only backup files
  when you tell it to?
• It is not enough to simply have an online data
  storage space on the net. Periodically dragging
  your files up there will only work as a backup if
  you happen to do that dragging moments before
  your PC dies. This almost never happens.
• Even if your service has a scheduled online
  backup agent that runs weekly, how much data will
  you lose since the last time it ran?
• One2backup uses a continuous online data backup
  process where your files are backed up
  automatically as soon as they change. This means
  that if you close a Word document at 2pm on
  Tuesday, that file will back up at 201pm
  Tuesday. If something horrible happens at 215pm,
  you're protected.

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Does it store multiple versions?

• Does your backup software service keep multiple
  versions of files?
• To keep data storage costs down, a lot of online
  backup services keep only one copy of each file.
  This may seem fine to you, but what would happen
  if some of your critical files get corrupted by a
  virus and you do not notice until after your next
  data backup? Could it be that your online data
  backup provider is keeping perfectly preserved
  copies of your corrupted files? This could be an
  issue when it comes time to recover.
• One2backup keeps multiple versions of your
  files. If a file gets corrupted, or if you just
  need an earlier version of a file, you simply go
  online and download whichever version of the file
  you need.

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Does it backup changes or just whole files?

• Does your online backup software tool backup the
  whole file every time it changes?
• Online backup services without versioning
  features need to backup the whole file each time
  it changes. This is not so bad for smaller files
  like Word documents. But backing up your whole
  mail file every time you get new mail is
  unworkable. If your mail file is 500MB, it could
  take hours to backup just that one file. If you
  get just one new email message, will you have to
  start all over?
• Some data backup services deal with this issue by
  backing up only weekly or at night. If disaster
  strikes, how much new email would you lose since
  the last time your backup ran? Other services
  deal with this by not backing up your email at
  all.
• With One2backup, once you have a file backed up
  once, the backup software will detect and extract
  only the data that changes for backup. If you
  have a 500MB email file and get 2MB of new mail,
  One2backup only needs to backup the 2MB that
  changed. That online backup can happen in a
  matter of seconds.

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What happens if the online backup gets
interrupted?

• What happens if your data backup connection drops
  or you unplug your laptop?
• Many online backup software tools work just like
  old tape backup software. They look for all the
  files that need to be backed up, and then
  transfer everything as one huge blob of data. The
  problem is that most online backup internet
  connections aren't actually all that good at
  transferring huge blobs of data.
• If your data backup connection gets interrupted
  (even if just a blip) many online backups will
  fail and you will have to start over. If they
  fail, they will probably fail when they are 90
  of the way through that 500MB mail file.
• One2backup was designed to be interruptible. If
  your online data backup connection gets
  interrupted, the backup will simply pause until
  the connection comes back. Then it will continue
  your backup from where it left off.

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Can you backup multiple PC's, servers or networks?

• Does your online backup service charge you again
  and again for every machine you back up?
• Most data backup plans are based on a single PC.
  If they say you can backup your PC for R99
  /month, they really mean you can backup that one
  PC for R99 /month. If you want to backup more
  PCs, that will cost another R99 each. What seemed
  like a good deal for R99 is often less
  interesting when it becomes R400.
• Many also put restrictions on the types of
  devices you can backup. They may require a more
  expensive plan for a server, or they may not
  allow you to backup network shares or external
  hard drives.
• With One2backup you can install the backup
  software on as many computers as you need. You
  can add as many users as you like. You can backup
  PCs, laptops, servers, hard disks (even
  external), network drives, even USB memory keys.
  In all cases you just pay for the storage you
  actually use. For example, if you backup 1GB from
  one PC, that will cost R3.90/month. If you backup
  1GB shared among 5 computers, that will still
  cost just R4.00/month. It's really that simple.

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Will they delete your files without asking?

• Does your online backup service delete your files
  for you?
• Some data backup servers try to keep costs down
  by automatically deleting files that are no
  longer on your PC. From a cost perspective this
  is nice, but accidental deletion (human error) is
  one of the biggest reasons why people lose files.
• One2backup will never delete your online data
  backup files automatically. If you delete a file
  by mistake, rest assured that it will still be in
  your One2backup data storage. This is what a
  reliable backup is for.
• Instead, with One2backup you can run a Clean-Up
  wizard that will reconcile the files on your PC
  with your online backup and suggest things you
  may wish to delete? Once you have reviewed the
  list, you can choose to delete those files if you
  no longer need them.

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Is the rate plan excessively complex?

• Does your online backup software service require
  you to buy more data storage than you need? Then
  what happens if you exceed your data storage
  plan?
• Most online backup plans are based on set
  "buckets" or storage. If you pay R99/month you
  can perhaps store up to 2GB. When you try to back
  up 2.001GB, the backup will fail and you will
  have to either delete some data storage or
  upgrade your plan. To upgrade your data storage
  plan, some services even require you to download
  and reinstall new backup software. Usually this
  happens just before a big disaster.
• If you have more than one PC this gets even
  worse. You need to figure out how much data
  storage each PC needs and manage each plan
  separately. Each time a PC fills up its plan, you
  will have to go through this process again.
• With One2backup you are charged based on how
  much data storage you actually use. If you backup
  1GB you will be charged R4.00/month. If you
  suddenly need to back up 1.3GB then next month
  you will be charged R60.00. The number of PCs is
  not important. You only pay for what you actually
  use.

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Will you be able to access your data remotely?

• How easy is it to access your data storage?
• Once you have backed up your data, how easy is it
  to access? Some of the lower cost services will
  only allow you to access your files from the PC
  that backed them up. To transfer them to another
  computer usually requires that you sign up the
  new PC for a separate plan.
• With One2backup, you can install the backup
  software and restore on as many computers as you
  like. There is no charge unless you actually back
  something up.
• You can also access your data storage remotely
  with any web browser. If you are in a client
  meeting and suddenly need a file from your PC,
  simply log into your One2backupaccount from your
  client's web browser and download the file you
  need.
• One2backup even allows you to selectively share
  files or folders with others. Simply select the
  data to share and assign a password. Then you can
  share that data by emailing secure web links.

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One2Backup
CONTACT US
12 Blair Road, Pinetown, Kwazulu Natal, South
Africa
Call Us 0861 727283
Fax Us 0866 476382
info_at_One2backup.com

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