Customer Success App | SaaS Customer Success | Tekstack

1
Customer Success

• TekStack

2
Track Customer Health

• Track customer health based on insights including
  NPS, days sales outstanding, relationship
  strength, support cases, and product use
  telemetry.

3
Gain a 360 degree view

• Give your team a full view of the customer. What
  products they own, track support tickets, project
  information, everything they need to manage
  customer success.

4
Run Playbooks

• Run playbooks to drive key action at the right
  time with the customer. Playbooks kick off based
  on upcoming renewals, changes in lifecycle stage,
  or customer health.

5
Metrics you need to achieve customer success

• Out-of-the-box reporting for your team
• Retention Rate
• Net Churn Rate
• Renewal Analysis
• ARR at Risk
• Live ARR
• Relationship Strength Index

6
Contact Us

• Toronto (HQ)
• 545 King St. West
• Toronto ON
• M5V 1M1
• Phone [phone]
• hello_at_tekstack.com
• www.tekstack.com

7
Thank You