Common Errors in cPanel and WHM

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Common Errors in cPanel and WHM
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Table of Contents

• Access Denied
• You do not have permission to use Selected
  Package
• Package Not Allowed or Exceeded Resource/Account
  Allocation
• Resellers are not permitted to create subdomains
  of the servers main domain
• Unable to validate settings for language English
• Sorry, that username is reserved
• Sorry, a group for that username already exists

• Login Failed
• No user name supplied username is a required
  argument
• Action Failed Unable to auto-login. Please
  contact support
• WHM Username is missing for the selected server
• An Unknown Error Occurred after updating to
  cPanel 74
• Product attribute Package Name Package Name not
  found on server

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Access Denied

• The error, Access Denied, indicates that WHMCS
  was denied access by the cPanel server to perform
  the action that had been requested. The following
  points need to be ensured in order to investigate
  and resolve this error
• Those server settings are valid which are
  configured in WHMCS.
• The API credentials have the necessary
  permissions for performing the desired action.
• The Username and Server assignment under the tab
  for clients Products/Services in WHMCS match
  with cPanels account records.
• The user specified on the server settings page
  has adequate permissions for managing the cPanel
  hosting account.

4
You do not have permission to use Selected
Package

• You need to correct the Packages Name setting if
  you receive this error while trying to create an
  account. For this purpose, you need to go to
  Configuration gt System Settings gt
  Products/Services. When asked for the WHM Package
  Name, you need to enter it exactly as it appears
  in WHM. It should be in the format
  username_packagename.

5
Package Not Allowed or Exceeded Resource/Account
Allocation

• When you get this error, it most likely means
  that you have only reseller access to your server
  and that you are attempting to create an account
  without a valid package name. You must ascertain
  that the WHM Package Name that is in WHMCS
  product configuration matches with the one that
  has been set up in your WHM Package Editor.

6
1-800-123 -8156

• Whoa! Thats a big number, arent you
  proud?

7
Resellers are not permitted to create subdomains
of the servers main domain

• This error indicates that no domain has been
  selected and that it is missing. You need to
  ensure the product has domain name entered. You
  might need to enable Require Domain in
  Configuration gt System Settings gt
  Products/Services.

8
Unable to validate settings for language
English

• cPanel WHM has made many changes in their
  latest versions API, which are not backwards
  compatible. Hence, it isnt possible to use an
  older version of WHMCS with the latest version of
  cPanel. You must upgrade your WHMCS install to
  version 4.2.1 or higher.

9
Sorry, that username is reserved

• The phrase, test, and certain other phrases,
  are not allowed to be present in the usernames by
  cPanel WHM. When this error is encountered, you
  should change the username and run the Create
  Module Command again. You can find the username
  under the clients products/services tab.

10
Sorry, a group for that username already exists

• When this error is encountered, it means that an
  account with that username already exists on the
  server. This error has been found to occur on
  shared servers. Even when one doesnt have an
  account with that username under ones reseller
  account, some other reseller on the same server
  might be using it. To resolve the issue caused by
  this error, you need to navigate to the clients
  Products/Services tab, and then change the
  Username. Next, you need to click Save Changes.
  Finally, you must click the Create Module
  Command button.

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Login Failed

• When you get this error, there can be two reasons
  for it, which are being mentioned below.
• Incorrect login details under Configuration gt
  System Settings gt Servers. You must ensure that
  you are using either the username and API Key or
  the username and password combination. You must
  also ensure that the login details are accurate.
• The settings for Brute Force Protection are not
  letting WHMCS create/suspend/terminate accounts
  via the cPanel API. In this case, you need to
  adjust the BFP settings in WHM.

12
No user name supplied username is a required
argument

• This error indicates an empty username, under the
  clients Products/Services tab. In such a
  situation, you need to enter a username. Then
  save the changes and subsequently try module
  creation again. Additionally, you must ensure
  that Require Domains is checked in Configuration
  gt System Settings gt Products/Services.

13
Action Failed Unable to auto-login. Please
contact support

• This error indicates an empty username, under the
  clients Products/Services tab. You must enter a
  username, then save changes, and finally try
  module creation again. Moreover, you must ensure
  that Require Domains is checked in Configuration
  gt System Settings gt Products/Services.

14
WHM Username is missing for the selected
server

• This error is caused by a server balancing
  misconfiguration. In this case, there isnt any
  server that has been selected for account
  creation.

15
An Unknown Error Occurred after updating
to cPanel 74

• Every module command that is performed after an
  update to cPanel 74, will result in an error
  message, An unknown error occurred. Inspection
  of the Module Debug Log reveals a WHM 404 error
  page being returned by the server. The cause for
  it is deprecation of the cPanel XML API in the
  version 74. If you want to use the newer cPanel
  JSON API, then you must update to WHMCS 7.3 or
  higher.

16
Product attribute Package Name Package Name not
found on server

• There can be two reasons why this error occurs.
  These are-
• Insufficient resources for package creation.
• The entered package name must be exactly the same
  as defined in WHM.

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