B2B Portal Development: All You Need to Know

1
B2B Portal Development All You Need to Know
Customer experience is a crucial aspect that you
can not afford to take lightly. Customer service
is also among the factors that constitute
customer experience. In fact, 89 of customers
are more likely to make another purchase after a
positive customer service experience.
Although there are some differences in the
processes and types of clients in the B2B
sector, the clients are ultimately customers
and customer experience matters for them
too. With a B2B portal, the process of providing
a better customer experience becomes easier than
the regular support system that you may provide
via calls and emails.
sales_at_crmjetty.com
2
Ticket system, knowledge base, etc. are some of
the most important aspects that can take your
customer service experience to the next level.
So, lets understand what B2B portals can do for
you B2B business in detail. Bene?ts of B2B
Portal Development 1. Cost-Effective Ownership -
Highly Valuable for Startups and Small
Businesses One of the biggest reasons to consider
B2B portal development is the cost. For small
businesses and startups, budgeting is a crucial
deciding factor for them in all their
operations. A big MNC may be able to afford to
hire a large pool of support agents to manage
costumes queries, inventory, and more but a
small startup may not. The reason is simple -
they may not have thousands of dollars to spend
on hiring a pool of support staff. This is where
a B2B portal can ?ll the gap. The cost of
setting up a B2B portal is comparatively much
less than that of hiring a support team. Even if
on an hourly basis or outsourcing basis, a
support staff may cost you more than a B2B
portal. Hence, picking B2B portal development
over hiring a support staff is an ideal and
budget-friendly choice. In fact,
sales_at_crmjetty.com
3
even big companies like DHgate, TradeWheel,
Alibaba, etc. also provide a B2B portal. 2.
Speedier Initial Setup Everything like creating a
catalog, handling queries, promoting every
promotional sale manually will neither be
feasible nor time-saving. If you hire staff, you
may also need to train them to ?nish time-bound
customer support tasks like consultation or
client onboarding. You may also have to stay
abreast of the daily progress by having them
reporting to you every now and then. Do you
really want all this mess - that too when your
business has just started? Of course
NOT. Ideally, your ?rst goal is to get your
business off the ground fast and without any
hassle. And a B2B portal development can do it
for you. This is because it enables you to
automate every manual task and kickstart your
business instantly. Right from creating a
catalog, integrating your new system or
functionality with your existing software,
changing product listings, running a promotional
sale, etc. it makes everything a matter of
minutes. This way, B2B portal development proves
to be a great time-saver for your business -
especially in its initial phase.
sales_at_crmjetty.com
4

• Real-Time Analytics - Speedy Insights
• Tracking everything manually right from queries
  to complaints or sales can be a tough job. Not
  with a B2B portal though. With a centralized
  view of every business aspect, you can analyze
  your business requirements in real time.
• You can view the customers demographics, common
  queries or grievances, etc. with a B2B portal.
  You can also get insights into your clients
  requirements and customize your products (or
  services) accordingly with a B2B portal.
• You can manage your inventory ef?ciently by
  ?nding out which products are in high demand and
  which arent. Accordingly, you can decide on
  reordering certain products and holding a sale
  on the others.
• You can also update your FAQs or content
  according to your most common questions or
  queries by your customers. This helps you align
  your brand with customers expectations and get
  better results in the long run.
• Enhanced Security
• Security is a crucial aspect to consider for both
  small and big businesses alike. If you are the
  admin, you cant allow anyone to access anything
  from your CRM. Instead, to

sales_at_crmjetty.com
5
upkeep security of your CRM database security,
you should enable different portal users to view
only what their de?ned roles allow them to. With
a B2B portal, you can de?ne user-roles and grant
access to different CRM entities based on their
user roles. You can document the roles and
implement them well right within a B2B portal
and keep your security tight. Looking for the
best B2B portal development services for your
B2B organization? Our customer portal can be your
best portal to start with. This portal can get
your business off the ground fast and easily. It
is a ready-to-integrate and scalable solution
that you can integrate and start off. If you
want, we can customize it for you too. So, lets
connect to discuss your portal requirements to
proceed! Request Quote 5. Boost in the Overall
Speed of Business Processes As we discussed
above, initial setup becomes much faster with a
B2B portal than without it. Even if you may still
dare to manually manage business processes at
the start, you cant continue it forever. Simply
because the processes and
sales_at_crmjetty.com
6
operations grow more and complex as the size of
the business grows. With too much on plate to
manage manually, you may not keep up with
retaining ef?ciency. As a result, it may lead to
a sluggishness in your business operations and
of course hamper your business
productivity. Consider a real-life scenario. You
set up your business and within one year, your
customers increase in count to become 10000.
Great. But whats next? The number of daily
queries and tickets that you have to handle now
is 1000 on an average. You had started with a
support team of around 5 agents in the beginning
but what would you do now? Would you keep making
them overwork and wear out or hire more support
agents to expand your team? In either way, you
might end up losing more than you invested and
expected in return. Heres how. If you make your
small support team over-work and incentivize
them, theyre still likely to make more errors.
Afterall, they are humans and not machines! With
this rise in human errors, your customer
satisfaction rate may drop and deprive you of
some high-value customers over time.
sales_at_crmjetty.com
7
If you hire more support agents, you may succeed
in keeping the customer satisfaction rate intact
but at a huge cost. A team of say 30 agents will
force you to shell out a much bigger amount as
salary than a team of just 5. Simple Maths! This
will lead to a drop in your ROI and pro?tability
margins which you wont want. 6. Convenient
Service, More Ef?ciency With a reduction in the
redundant tasks through B2B portal development,
your support team gets more time to focus on the
big picture. They can focus more on big issues
and queries instead of answering redundant
questions and handling repetitive tasks
manually. This helps manage customers better and
handle tasks more ef?ciently. Besides, when
customers get what they want without much
hassle, they welcome it. Thus, with B2B portal
development you can also enrich your customer
experience with easy and speedy
self-service. Features to Consider During B2B
Portal Development There are a number of
ready-to-integrate B2B portal development
solutions available in the market. While they
may ?t some organizations, they may not ?t
others. This is where a custom B2B portal comes
into the picture. A custom
sales_at_crmjetty.com
8

• portal caters to your exact business needs and
  helps you optimize your business operations.
• However, there are a few common features that you
  may consider while developing a custom portal or
  picking a ready-to-integrate portal.
• Easily Navigable Product Catalog Services
  Display
• The portal should make it easy to display your
  products and services to your current and new
  customers. It should be available and running
  24x7 for customers to check out the available
  products and services with easy navigation.
• Hassle-Free Communication
• Your portal should facilitate an easy
  communication between your customers and your
  organization. There should be varied ways to
  connect including chat bots, tickets, etc.
• Multiple Payment Gateways
• There should be the freedom to make payments
  directly from within the portal when they log
  in. Further, there should be a choice between
  multiple payment options to pick from.

sales_at_crmjetty.com
9

• Better Insights
• If you dont analyze your user data, you can
  better your products or services. The portal you
  pick should give an exhaustive view of users
  data like preferences, demands, common queries,
  etc. This information will help you upsell your
  products as well as tailor them according to the
  changing customers demand.
• Security
• Whether you create a B2B web portal development
  as an extension of your CRM or keep it
  independent of your CRM, it should be secure.
  The database should remain on your servers to
  ensure the security is intact.
• If you are looking to enhance security with B2B
  portal development, our customer portal can help
  you out. If you want, you can also customize it
  to ?t your business needs.
• Know More
• CRMJetty - Avail of the Best B2B Portal
  Development Services
• Now that you know how B2B portal development can
  give wings to your B2B business, its time to
  get one ready. If you are looking for a B2B web
  portal solution, you are at the right place. We,
  at CRMJetty, provide a ready-to-integrate

sales_at_crmjetty.com
10
customer portal solution that you can integrate
and start off. Our developer team can also
customize the portal to ?t your business needs
better. Even if you have completely different
portal requirements, weve got you covered. Our
developer team can render B2B web portal
development services to get you a portal from
ground up exclusively for your
organization. Lets join hands to build the best
B2B portal for your business! Request Demo
Source https/ www.crmjetty.com/partner-portal-de
velopment.h tm
sales_at_crmjetty.com