Mushahidkhatri (2)

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Spesho expands its taxi business in uganda with
yelowsofts corporate taxi booking solution
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About
Spesho is a Ugandan startup that offers reliable
and convenient transport solutions at affordable
rates. They have created a robust platform with
innovative solutions that assists their users to
make informed choices.
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Spesho has well vetted professional drivers which
makes their transport services secure. Speshos
services are highly reliable as their users can
book a cab and have them picked in a matter of
just a few minutes. Spesho offers cashless
payment options to their customers to provide a
hassle free payment experience. Spesho aims to
connect people and places in Uganda with a robust
and reliable platform that connects drivers to
the various organizations and clients.
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Problems faced by the clients
As mentioned earlier, speshos vision was to
expand their services by adding as many corporate
organizations as possible. To achieve this they
needed a robust corporate solution. For this they
approached many taxi app development companies
but got no success. Thats when they finally came
to us. Secondly, they wanted to integrate the
mobile money feature to their solution. Thirdly,
spesho received many complaints from their
corporate clients that many of their employees
were misusing the corporate cab services for
their personal use. And lastly, they also wanted
to integrate the sms gateway and the payment
gateway.
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Challenges that we faced
Coming up with a customized corporate solution
for Spesho was not an easy task. We faced several
challenges in the process however, we dealt with
all of them successfully.
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Payment system integration as per Ugandas
regulations compliance
The first major challenge was to integrate the
mobile money feature. The mobile money used SOAP
apis whereas we use the REST API. Since spesho is
based in uganda, it was difficult for us to
seamlessly integrate the mobile money feature as
it only works for the local numbers. For its
integration we had to keep several in mind. For
example, we had to see if spesho has received the
request for the mobile money. At the same time we
also had to check if the mobile money provider
has completed the transaction to correct numbers.
On top of that we also had to see if our system
has recorded all those data, if yes, then are
those data in sync with that of the records of
spesho and mobile money provider or not.
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Integrating the filtration layer
As mentioned earlier, Spesho has received
numerous complaints of employees misusing the
corporate cab service. To put an end to this, we
had to create an additional filtration layer that
would be responsible for verifying the
authenticity of the employees ride request. Not
only this, we also had to ensure that all the
requests from the employees dont go directly to
the driver, instead we had to store all those
requests until they are verified. Furthermore,
the addition of a filtration layer would also
affect the request algorithm, so we had to also
consider that aspect.
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Solution
It was not at all easy to overcome all these
challenges, but our team of dedicated
professionals succeeded in this mammoth task.
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Successfully integrated the mobile money feature
We came up with a customized corporate taxi
booking solution that had all the requirements
that Spesho had asked for. For mobile money, we
coded everything in the SOAP API and then
recorded it in the REST API. We also kept a log
of all the activities and responses that occurred
at Speshos, Yelowsofts, and mobile money
providers end during the integration of the
mobile money feature. These logs helped us to
carry out a trial and error approach to achieve
the successful integration of this feature. We
also successfully integrated the payment gateway
along with the SMS gateway.
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Came up with the concept of Authorizer
We also eliminated the issue of corporate cab
services misuse by successfully integrating the
filtration layer. For this we created a user
access who can view and verify the authenticity
of ride requests. We termed this as
authorizer. The role of the authorizer was to
verify all the ride requests sent by the
employees and take action on it accordingly. If
the authorizer finds the request valid then he
can confirm it. Similarly, he also has the
power to decline the request if he finds anything
wrong with the request.
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Aftermath
Yelowsofts corporate taxi booking solution
played a pivotal role in speshos success. In no
time, our client was able to expand their taxi
transport business by adding several new
organizations as their corporate clients. Not
only that, our solution also helped spesho to
expand their services to the ride-hailing sphere.
Currently, spesho receives around 370 requests
per week. This also includes few requests of
ride-hailing. Spesho also has an impressive
completion ratio as it completes 45-50 rides on a
daily basis. Again it includes few of the
ride-hailing trips.
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