Benefits of Investing in Dynamics CRM Customer Portal

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Benefits of Investing in Dynamics CRM Customer
Portal
In todays time creating, customer portal
integrated instance is very easy.
supporting, and deploying with your Dynamics 365
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In Dynamics
365 portal, your customers get an online

• platform to communicate and collaborate with your
  business. Depending on your customers, you can
  design the portal and add functionalities
  accordingly.
• Dynamics 365 portal provides functionalities like
  ticket generation, search knowledge guides,
  suggest new ideas, and many more.
• Dynamics 365 portal provides you the ease from
  procuring the hardware, certificates to install,
  web server to provision, etc. In just a few
  clicks you can set up everything and start with
  your portal.
• So, lets understand the advantage of having a
  Dynamics CRM customer portal
• Customer Engagement
• Engaging customers, in turn, helps you retain
  your existing customers these customers, in
  turn, become your advocates and spread the word
  for you. In fact, they will help you to get new
  customers as well.
• Having a customer portal will act as a cherry on
  the cake. This will help you to encourage your
  customers and your

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• potential clients to discuss to learn about your
  products in depth.
• Remember encouraging your customers online is the
  current trend. Put up questions related to your
  products, encourage them to answer these
  questions, and be part of the conversation
  around your brand.
• Don't engage them only on your community portals,
  but also engage them on social media platforms.
  This is what today most of the big companies
  like Zomato, Swiggy, Netflix are doing.
• Coming back to portals, you can even use them as
  a platform to publish your articles, blogs, or
  posting questions about your products.
• Helping your Customers
• Having customers is important but helping and
  assisting their needs is the key to making them
  stay. Using Dynamics CRM customer portal, your
  clients can easily log in and cater to their
  needs. Further, this self-service portal will
  help them to find answers to their questions,
  know the status of their issues, and many such
  things.

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• These self-service portals will help you to
  decrease the generation of support tickets,
  customer calls, and many more. And all this
  helps your support staff to work more
  efficiently.
• Additionally, Dynamics CRM customer portal
  suggests your customer knowledge base articles
  on the basis of the keywords they enter, even
  before clicking on the submit button. Just like
  Google search engine. This reduces the redundant
  ticket generation and helps your customers on
  the spot.
• Engaging your partners
• Dynamics also has a partner portal. If you are
  thinking to engage your partners like
  distributors, resellers, suppliers, etc. then
  partner portal is the perfect solution. You can
  use partner portals to capture sales channel
  data from your partners.
• It gives your external partners a platform to
  create, manage, and collaborate with your
  in-house staff. You can gather real-time metrics
  from your partners and provide your agents with
  better data you want.

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• They help to empower your partners to make better
  and faster decisions. Additionally, you can even
  enable yourself to collect curated data which
  can help you in the future to plan
  strategically.
• Engaging your employees
• Employee portals work the same as an intranet for
  your internal staff. This will provide one
  platform to your staff where they can curate and
  share their knowledge.
• You can provide groups with target access to CRM
  features without providing them the front end.
  This is helpful to your staff and makes it easy
  for them to interact with the CRM data when and
  where the need arises. Similar to customer
  service portals, employee portals are useful to
  submit and resolve internal issues.
• Customer portal framework
• This is one of the most customizable and
  extensible portal frameworks. It provides you a
  kick start for minimizing overhead cost that
  associates with the infrastructure and helps in
  platform development.

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With the help of the framework, you can create
multiple portals like agent portal, franchise
portal, investments in service technicians,
professional portal and various other
types. Final words Dynamics 365 portal helps
you to stay ahead in the game in this
competitive market place. It helps you to use
Dynamics 365 to the full potential and manage
your clients effectively.
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g-dynamics-crm-custome r -portal-1774010.html
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