How to Train a Chatbot?

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• Session 1

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• Online interaction is a key to quickly answer
  customer's queries and provide them the necessary
  support. One of the greatest tools that most of
  the businesses are using nowadays is chatbots.
  These interactive tools can be easily synced with
  your website, and they will take over the charge
  of responding to the customer's query. While
  chatbots are on a boom, it still needs a lot of
  transformation to make it even more effective.
  There is a various chatbot training program which
  is running across different companies that
  eventually help in improving the functionalities
  of chatbots and making them more effective.

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• While chatbots are widely being used, yet they
  have not come in full-existence. They are still
  undergoing a lot of transformation to become more
  equipped and well-versed when it comes to
  responding to the customers. It is important for
  companies to focus on training chatbots based on
  the data received by them so that it becomes more
  user-sensitive.

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Amongst the industries that started using
chatbots are

• Healthcare
• Government
• B2B sectors
• These segments already have a lot of data set
  with them, thus training the chatbots based on
  variegated data becomes easier for them. Here
  you must know that different chatbots are
  designed differently. They work on the basis of
  the data that is fed in a while programming them.
  The scripted chatbots are equipped to answer
  based on the limited data sets available with it.
  Here Machine Learning will help the bots develop
  a growing knowledge and understanding based on
  the previous chats.

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Here are a few ways by which you can train
chatbots

• Train it to recognize common customer questions-
  One of the easiest ways to train chatbots is by
  feeding more information about the kind of
  questions that customers ask more frequently. The
  resolution bot is able to automatically identify
  the customers who have been asking in the past
  and hence, making it easier for them to spot
  answers for the questions.
• Cover a wide range of topics and develop an
  answer for the same- Another way to train the
  chatbots is by covering different topics that
  customers are focussing on. You need to create an
  answer to their queries. A few of them include
  answers for questions like subscription,
  password, billing, shipping, etc.

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• Answer many questions related to the same topics-
  Yes, this can be one of the things that you must
  look forward to when it comes to training
  chatbots. There can be different questions
  related to the same topics. For example, if
  someone is looking for questions related to the
  invoice, the questions can be where can I see the
  invoice, how to change the address of the
  invoice, how do I get a duplicate copy of the
  invoice, etc. These questions are closely related
  to the invoice, but they require different
  answers. By creating different answers for
  questions related to the invoice, it will be
  easier for the chatbot to respond to the related
  questions. With more feeds, it will become easier
  for chatbots to understand the nuance of the
  question and answer the same.

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• Optimizing your underperforming answers-It is
  important for you to maintain chatbot. The team
  of chatbot developer should constantly be
  reviewing chatbots and see how prompt and well
  they can answer the questions.
• Let real users test your chatbot- To make your
  chatbot work more efficiently, it is important
  that you put the chatbot to the test. Making the
  real user test your chatbot is the best way to
  see how well it can respond to a certain set of
  questions. While turning chatbots, it is
  important that you must pay attention to the
  following factors

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• Response speed
• User Experience (UX)
• Bots Flow
• Chatbot's Accuracy
• Drawback in case the bot fails to understand the
  user
• Engagement while talking to a bot
• It's very easy for you to test the chatbot. After
  creating chatbots, you can you're your team and
  co-workers to test the chatbot and ask them
  several questions pertaining to the data fed into
  it. Based on their response, you can find the
  drawback areas and work on them. You can also
  involve the customers in beta testing of the bot.
  For this, you must only connect with your trusted
  customers and ask them to use the bot and share
  their responses.

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The Future

• These are a few of the ways by which you can
  train your chatbots. After developing chatbots,
  the chatbot experts need to spend a lot of time
  testing the bot to understand the areas which
  need improvement. Based on the data, you can
  improvise your chatbot.
• For all this, you would need to know in-depth
  about chatbots. More and more companies are going
  to incline towards chatbots, and hence, there
  would be a need for chatbot experts. Thus, it has
  become a popular career option. If you are also
  willing to become a chatbot expert, then you must
  go for a chatbot certification program by Global
  Tech Council. The chatbot programs developed by
  Global Tech Council covers all the aspects of
  chatbots and how to build your own chatbot.

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