Improving Appointment Scheduling in Healthcare with Dynamics CRM

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Improving Appointment Scheduling in Healthcare
with Dynamics CRM
As per the data by the AHRQ, about 10 percent of
patients are not getting access to the
appointments on-time. On the contrary, the
primary care appointments have risen by 5.4
percent since the Affordable Care Act. This is a
critical issue, especially in the industry where
on-time treatment is of utmost
importance. However, this has always been a
challenge for health care organizations
considering their patient load, emergency cases,
holidays, etc. Hence, we will walk you through
some key points to streamline your appointment
scheduling. But before we begin, lets
understand
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The Role of CRM in Healthcare With the increasing
need for medical services, health care
organizations have to offer better customer
services. This highly depends on how they
maintain relationships with their patients. Lost
results, data breaches, patient history, and
even medical errors due to administrative
mistakes impact on your relationship with
patients. Adding a CRM help builds concrete data
you can rely on. It allows medical centers to
manage patients and their information
efficiently. Just like other CRMs for sales,
healthcare CRM systems come with standard
modules to manage and store important data in a
safe environment. While choosing CRM is a
critical step, Dynamics CRM is one of the most
preferred CRM systems for the healthcare
industry. In the first quarter of 2019 alone,
Dynamics 365 revenues rose by a respectable 51.
With its modules focused on medical use cases,
you can enable personalized care, improve
operational outcomes, track the patient journey
to provide effective treatments. Coming back to
the main issue, Dynamics CRM offers a variety of
functionalities and among them, the calendar
synchronized with your CRM data that helps you
keep your appointment schedule on track. Lets
understand how Appointment Scheduling with
Dynamics 365 Calendar Default Dynamics Calendar
comes with a view where you can overview the
appointments with all details from CRM as well.
For example, going through a customers d
ynamics 365 appointment scheduling with their
medical history. However, there are calendar
modules for Dynamics CRM that you can integrate
with your system such as Calendar 365. It
provides a unified view from where you can
perform major functions like creating an
appointment, editing, changing their status,
etc. from a single screen. The major issue faced
is managing the availability of professionals,
hospitals, rooms, etc. to assign activities.
With the Dynamics CRM calendar module, you
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can view available time slots and book
appointments accordingly. You can also create
and assign it to the Team or user/Doctor. Appoint
ment Management In cases of emergencies when
Doctors or rooms need adjustments, assigned
users can view the calendar to see their current
activities. If needed, they can assign the
appointment to another user to manage the cases
properly. With Dynamics calendar modules, this
process becomes swift as they do not have to
access the modules separately. They can manage
this process from the calendar itself and can
save the activities as well. Monitoring the
Process With recurring appointments, it becomes
easy to monitor the patients overall journey.
Those little details, extra notes come handy and
you get rid of paper or manual notes. Overall,
you can provide better customer experience as
well as an overview of how your schedule works
out in such scenarios. The Takeaway Reduce
Waiting Over 60 percent of doctors claim that
patients arriving later than their appointment
timing are a major factor for them always running
behind the schedule. With scheduled
appointments, customers get notifications of
their appointments, directly reducing the number
of patients who are late. Eliminate
Administrative Errors With the fusion of the
Dynamics CRM and calendar module, you can
automate most of the manual work. For example,
appointment records, patient details, medical
details, etc. This will lessen human errors
saving time and providing better services.
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Follow up You can send customers reminders about
their next appointment if they forget to book
from their side. As you have all their previous
data saved in the CRM, it becomes easy for you
to understand the overall process and keep track
of their medical requirements. Wrapping up Just
like shifting from old medical equipment to the
new one, from old staff to more educated staff,
investing in an efficient system is equally
important. The world is moving with the latest
trends and the medical industry is no exception.
So, combining CRM with the right calendar module
to provide your customers with a better
experience is a must because the customer
experience remains still at the
summit. Original Blog https//www.appjetty.com/
blog/improve-appointment-scheduling-healthcare-
dynamics-crm