Title: Web Portal: A Way to Success
1Web Portal Way To Success
sales_at_crmjetty.com
Whenever your customers visit any e-store, they
might have come across various statements that
read "To submit any product related query, you
can contact our support team at this email
id." "If you need any additional information
about our product, you can check out the FAQs
page." "Our support staff operates between
business hours only." In such scenarios, it
becomes difficult for your customers to find
where they must contact in case of a query. Being
an e-store owner when it comes to interacting
with customers, it is necessary to have proper
flow to help your user navigate your e-store.
And it is obvious you dont want the products,
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- contacts, services and new query emails to come
to you over email. - The best way to handle this problem is to use web
portal solutions. The portal is a perfect
solution to handle customer related queries.
They make it easy to solve real-life problems of
your customers. But have you ever thought of
building a custom base portal for your business? - Having a custom web portal is the best decision
for your business. It helps you to handle your
customers and grow your business graph. Here I
have mentioned some of the must have features
you must consider while developing a customized
web portal - 1. Interactive Dashboard
- Dashboard is the first thing your customer
interacts when they log in. So, having a dynamic
and interactive dashboard is a must. It is
necessary to provide users with quick modules of
all the important features they might require
directly on the dashboard. You can make it even
easier for your users by categorizing your
dashboard more minutely. It can be on the basis
of their history and or a display of products
that they generally prefer. Dont make the
dashboard complex for the user to understand and
use. A dashboard is a quick summary of all the
important features using a simple representation.
Hence, you must ensure that it has the following
things - Make sure dashboard is properly categorized to
make it easy for your customer to search around. - Provide quick features like Add To Cart or
Wishlists. - Provide better UI/UX for better customer
experience.
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- The most important factor while providing these
facilities is to make sure that the interface is
tidy and clean. Avoid displaying lengthy
messages and content. Because, such lengthy
messages distract your customers while purchasing
things. - Tracking
- Tracking is a basic feature. We all track our
food, online orders, support tickets, etc. It
has become an important part of the customer
service. Providing your customers the ability to
track their orders, tickets, food, etc. gives
them good experience. Hence, it is necessary to
provide your customers with updates of their
orders. - Providing tracking features to your customers
will make it easy for them to track the status
of their goods, shipments, etc. You can even
send your customers important updates regarding
delivery via email or messages. - Using tracking features you can make it easy for
your customers to make next order, because this
helps them to know the estimated delivery time.
You can even claim that the delivery is faster
than usual as this inspires your customer to
come back to you. - Knowledge Base
- Today we are obsessed with mobile phones and
technology and as a result, customers need
businesses to provide answers or solutions to
their problems immediately. Currently, for any
issue your customers would be interacting with
the support team. But, the best way to provide
better support to your
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- customers is to provide them with the perfect
knowledge base that contains details and
provides solution to your products. The
knowledge base provides the user freedom to
search for a solution to their problems on their
own and understand it till some extent. This
helps your support team in turn as this
knowledge base helps in decreasing support
tickets and your team gets an opportunity to
invest their time in some productive work. - Multiple Device Accessibility
- Today people need mobility. They cannot stick to
one place and work for the whole day, as there
are many other activities they manage
simultaneously. It is necessary that people can
access their data from anywhere at any time and
can handle critical business communication.
Mobile responsiveness is the number one priority
for almost every industry to improve customer
interaction. Similarly, it is necessary to have
your - web portal development done such that it
supports multiple devices like smartphones,
laptops, tablets, etc. - Business Logic
- I know, it is an easy solution to have a
readymade portal solution but they have
pre-decided workflow. However, different
businesses have different workflow. Therefore, it
is better to have a web portal development team
on board or outsource web portal development
services to a company that helps you customize
it according to your business logic. The main
purpose behind opting for a custom portal
development is you can easily have full control
over it. You can easily customize from scratch
according to your business logic
5sales_at_crmjetty.com and add the flow of features
and activities according to your needs and your
customers requirements. Final Words Web portal
solutions are the key to customer management.
When working with portals the primary goal is to
make them scalable so that it supports your
customers requirements. This Article Post is
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