Web Portal: A Way to Success - PowerPoint PPT Presentation

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Web Portal: A Way to Success

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This article shows the importance of using web portals and why businesses need it. It walks you through the necessary elements your web portal should have. – PowerPoint PPT presentation

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Title: Web Portal: A Way to Success


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Web Portal Way To Success
sales_at_crmjetty.com
Whenever your customers visit any e-store, they
might have come across various statements that
read "To submit any product related query, you
can contact our support team at this email
id." "If you need any additional information
about our product, you can check out the FAQs
page." "Our support staff operates between
business hours only." In such scenarios, it
becomes difficult for your customers to find
where they must contact in case of a query. Being
an e-store owner when it comes to interacting
with customers, it is necessary to have proper
flow to help your user navigate your e-store.
And it is obvious you dont want the products,
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  • sales_at_crmjetty.com
  • contacts, services and new query emails to come
    to you over email.
  • The best way to handle this problem is to use web
    portal solutions. The portal is a perfect
    solution to handle customer related queries.
    They make it easy to solve real-life problems of
    your customers. But have you ever thought of
    building a custom base portal for your business?
  • Having a custom web portal is the best decision
    for your business. It helps you to handle your
    customers and grow your business graph. Here I
    have mentioned some of the must have features
    you must consider while developing a customized
    web portal
  • 1. Interactive Dashboard
  • Dashboard is the first thing your customer
    interacts when they log in. So, having a dynamic
    and interactive dashboard is a must. It is
    necessary to provide users with quick modules of
    all the important features they might require
    directly on the dashboard. You can make it even
    easier for your users by categorizing your
    dashboard more minutely. It can be on the basis
    of their history and or a display of products
    that they generally prefer. Dont make the
    dashboard complex for the user to understand and
    use. A dashboard is a quick summary of all the
    important features using a simple representation.
    Hence, you must ensure that it has the following
    things
  • Make sure dashboard is properly categorized to
    make it easy for your customer to search around.
  • Provide quick features like Add To Cart or
    Wishlists.
  • Provide better UI/UX for better customer
    experience.

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  • sales_at_crmjetty.com
  • The most important factor while providing these
    facilities is to make sure that the interface is
    tidy and clean. Avoid displaying lengthy
    messages and content. Because, such lengthy
    messages distract your customers while purchasing
    things.
  • Tracking
  • Tracking is a basic feature. We all track our
    food, online orders, support tickets, etc. It
    has become an important part of the customer
    service. Providing your customers the ability to
    track their orders, tickets, food, etc. gives
    them good experience. Hence, it is necessary to
    provide your customers with updates of their
    orders.
  • Providing tracking features to your customers
    will make it easy for them to track the status
    of their goods, shipments, etc. You can even
    send your customers important updates regarding
    delivery via email or messages.
  • Using tracking features you can make it easy for
    your customers to make next order, because this
    helps them to know the estimated delivery time.
    You can even claim that the delivery is faster
    than usual as this inspires your customer to
    come back to you.
  • Knowledge Base
  • Today we are obsessed with mobile phones and
    technology and as a result, customers need
    businesses to provide answers or solutions to
    their problems immediately. Currently, for any
    issue your customers would be interacting with
    the support team. But, the best way to provide
    better support to your

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  • sales_at_crmjetty.com
  • customers is to provide them with the perfect
    knowledge base that contains details and
    provides solution to your products. The
    knowledge base provides the user freedom to
    search for a solution to their problems on their
    own and understand it till some extent. This
    helps your support team in turn as this
    knowledge base helps in decreasing support
    tickets and your team gets an opportunity to
    invest their time in some productive work.
  • Multiple Device Accessibility
  • Today people need mobility. They cannot stick to
    one place and work for the whole day, as there
    are many other activities they manage
    simultaneously. It is necessary that people can
    access their data from anywhere at any time and
    can handle critical business communication.
    Mobile responsiveness is the number one priority
    for almost every industry to improve customer
    interaction. Similarly, it is necessary to have
    your
  • web portal development done such that it
    supports multiple devices like smartphones,
    laptops, tablets, etc.
  • Business Logic
  • I know, it is an easy solution to have a
    readymade portal solution but they have
    pre-decided workflow. However, different
    businesses have different workflow. Therefore, it
    is better to have a web portal development team
    on board or outsource web portal development
    services to a company that helps you customize
    it according to your business logic. The main
    purpose behind opting for a custom portal
    development is you can easily have full control
    over it. You can easily customize from scratch
    according to your business logic

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sales_at_crmjetty.com and add the flow of features
and activities according to your needs and your
customers requirements. Final Words Web portal
solutions are the key to customer management.
When working with portals the primary goal is to
make them scalable so that it supports your
customers requirements. This Article Post is
Originally Posted here https//www.sooperarticle
s.com/internet-articles/web-de
sign-articles/web-portal-way-success-1751911.html
www.crmjetty.com
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