1Z0-981 VCE Dumps

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Oracle 1Z0-981

• Oracle Cross-Channel Contact Center Cloud 2017
  Implementation Essentials

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1Z0-981 practice test questions
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1Z0-981 vce questions
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Oracle 1Z0-981GetPractice Test Questions
Answers
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1Z0-981 Exam Questions
Question 1 In your company, Oracle Service
Cloud has workspaces where there are multiple
reports and browser controls embedded for various
requirements. You receive a complaint that the
initial loading of the workspaces is very
slow. What is the quickest solution to speed up
incident workspace loading? A. Removing fields
in the workspaces B. Placing objects on different
tabs and splitting the loading across multiple
tabs C. Utilizing workflows and splitting
functionality into more than one workspace D.
Creating multiple workspaces per business
function and assigning to different
profiles Answer D
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1Z0-981 Exam Questions
Question 2 Your customer has designed a guide
to explain in detail to end users how to apply
for a career guidance program. The customer wants
this guide to be placed on the Customer Portal
pages and a survey to be opened when an option in
this guide is selected. Which survey type would
you use? A. Transactional survey in rules B.
Broadcast survey C. Polling survey D. Website
link survey Answer D
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1Z0-981 Exam Questions
Question 3 What must you set to enable the
email channel? A. EGW_SAVE_EMAIL_HEADERS B.
EGW_AUTO_CONT_CREATE C. EGW_ENABLED D.
EGW_UPDATE_BY_CREATE E. EGW_SECURE_UPDATE_ENABLED
Answer C
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1Z0-981 Exam Questions
Question 4 Which is a sample object query? A.
SELECT Incident.ReferenceNumber,
Incident.PrimaryContact-Contact. FROM
Incident B. SELECT C.Name.First FROM Contact C
WHERE C.Name.First like ,C' C. SELECT
0.Contacts FROM Organization O WHERE O-ID 1 D.
SELECT ID FROM Contact WHERE Contact-Name.First
like 'Chris' AND Contact.Address.City'Bozeman'
Answer D
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1Z0-981 Exam Questions
Question 5 Which five actions should you
perform to configure advanced routing? A.
Configure collaboration with external users who
are not agent desktop users. B. Add product and
category fields to the Live Help page of the
Customer Portal. C. Create and activate a rule to
route incidents to the advanced routing incident
queue. D. Add Access Control to a navigation
set. E. Define products and categories. F. Assign
guided assistance permission to a profile. G.
Assign advanced routing permissions to a
profile. H. Create an advanced routing incident
queue. Answer A C D E G
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