Best Salesforce Consulting Companies In Uk

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6 Outstanding Ways to Use Salesforce for Customer
Retention

• amraslabs.com/salesforce-consulting-services-londo
  n-uk

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In the latest era of technology to enhance your
business, you have collected data regarding your
customer base and have decided to take the help
of Salesforce consulting companies. Now after
gathering these probable leads, you wish to turn
them into your customer. However, these customers
have decided to shut down their accounts after a
month or so. The companies, therefore, must focus
that getting a new customer and retaining the
previous ones are two different aspects. Majority
of companies put emphasis on hiring the best
Salesforce consulting companies so that they can
transform the probable leads into its customer.
There involves a good amount of financial
investment to convert these leads into a new
customer. As the competition gets high some of
your customers switch to another company, then
it's alarming and one must work on retaining the
existing customers. In research conducted by Bain
and Company, it is established that a 5 increase
in existing customers brings about a 25 increase
in the overall business.
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Ways to retain customer using Salesforce
Platform 1. Gather your data centrally through
integration In customer orientated approach
companies should operate in the best way to
convert their relationship with the customer into
a meaningful one through providing fast and
precise services. This is not an easy task to
accomplish when you are using various apps that
might hamper your functioning silos, quality,
speed and time and ultimately leads to customer
dissatisfaction. The ideal solution to this hitch
is using Cloud to integrate, collect, and store
all your data on a central platform. Salesforce
consulting companies guide you by providing you
the best-cloud based integration platform that
removes all the IT linked bottlenecks and
streamline the data flow into different business
processes.
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2. Send a personalized message using customer
data You can source valuable customer data by
taking services from the best Salesforce
consulting companies. Now engage with your
customers by sending them personalized messages
in their emails. The search history of the
customers is readily accessible and based on that
you can respond and send them suggestions too.
External email tools like MailChimp is also
available to send personalized emails to
customers. These little steps make the customers
feel more connected to the services. 3.
Salesforce in social media Social media has
become one of the vital medium for communication
in the era of technology.
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Often customers involved in a communication
process through social media platforms like
Facebook or Twitter, therefore companies must
reply back to their queries through the same
medium. Experts at Salesforce consulting
companies make you familiar with social media
integration tools through which you can keep a
record of all the conversations and access all
the messages from social media under one spot.
Re-engage with Inactive Customers While you
consider generating leads for new customers it is
advised to trim your list of old inactive
customers. . However, there is a greater
probability of the previous customer's follow-up
of the purchase than the new ones.
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Install the Salesforce integration tools and add
features of external email service like MailChimp
to segregate the old customers. You can re-engage
with them by sending them personalized messages
and offers through a different segment created.
Integrate Salesforce with Your Customer Service
Platform We all apperceive that chump account
is the new business and the added able way to
absorb loyal customers, but as the stats show,
abounding companies abort at it. After-sales
affliction doesnt just beggarly blockage in with
your chump or sending them offers. You as well
accept to acquisition a way to accord finer with
chump complaints, because 55 of barter stop
accomplishing business with a aggregation if
their complaints are not responded to in a
appropriate manner, and 72 of barter say that
answer their botheration to assorted humans
abnormally impacted on how they beheld the
business.
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You can abbreviate this by amalgam Salesforce
with your chump account platform. Your chump
account aggregation will again accept admission
to all chump information, allowance them
accumulate clue of any outstanding chump issues
and preventing issues from falling through the
cracks. Service Cloud from Salesforce is an
customer service platform account belvedere that
allows customer service teams to calmly get an
overview of all customer interactions, including
phone, email, social media channels, and
affiliated devices. Use IPAAS for Business
Intelligence IPAAS can be used in Salesforce
from platform to platform integration.
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The Best Salesforce Consulting Companies claim
that in order to make various software
applications and components feasible in
Salesforce IPAAS should be installed. IPAAS has
improved the reporting ability and generated
facts and customer reports which get the feed
from other apps as well. The data and information
are collected by IPAAS from on-premise
applications and cloud and can be transformed
into an app that is more friendly to mobile
devices and other apps.
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Thank You