ISCOM 386 Extraordinary Success/newtonhelp.com

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ISCOM 386 Extraordinary Success/newtonhelp
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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 1 Service Operations Management
  Overview
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• www.newtonhelp.com 
• Description
• ISCOM 386 Week 1 Service Operations Management
  Overview
• Write a 700- to 1050-word paper using information
  from the service company you work for, or a
  service company with which you are familiar. 
  Answer the following questions
• What is your perception of the service the
  operation provides?
• Discuss the service the operation provides to
  their customers

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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 2 Service Strategy Exercise
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• www.newtonhelp.com 
• ISCOM 386 Week 2 Service Strategy Exercise
• Complete the Service Strategy Exercise
  Worksheet. Use at least 2 academic references.
• Click on the Assignment Files tab to submit the
  assignment.
• Identify an organization where service is
  lacking, or that has experienced a recent decline
  in service. (For example, you went out to dinner
  and had poor

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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 3 Service Factor Improvement
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•   
• ISCOM 386 Week 3 Service Factor Improvement
• Your team has been hired as consultants to advise
  the owner of XYZ Hotel.  Your primary objective
  is to address current areas of opportunity in the
  service that exist within the company.  You have
  determined that the first area that needs improve

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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 4 Performance Improvement Plan
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• ISCOM 386 Week 4 Performance Improvement Plan
• Evaluate the three examples of guest feedback in
  the Performance Improvement Plan Guest Reviews
  document.

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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 5 Application Marketing Campaign
•  
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•   
• ISCOM 386 Week 5 Application Marketing Campaign
• Imagine that you are the marketing team for a new
  mobile application that will capture instant
  feedback from the guests at your service
  establishment.
• Create a campaign (for example flier, webpage,
  pamphlet) that will discuss why an establishment
  will

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ISCOM 386 Extraordinary Success/newtonhelp

• ISCOM 386 Week 5 Social Media Feedback Activity
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• ISCOM 386 Week 5 Social Media Feedback Activity
• Complete the Social Media Feedback Activity
  Worksheet.

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ISCOM 386 Extraordinary Success/newtonhelp