BUSN 258 Enhance teaching / snaptutorial.com

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BUSN 258 Enhance teaching / snaptutorial.com
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 All Homework Assigments, You Decide,
Case Study For more classes visit www.snaptutori
al.com   BUSN 258 Week 1 Homework Asssignment
Independent Auto Sales and Service (NEW) BUSN 258
Week 3 Homework Asssignment Independent Auto
Sales and Service (NEW) BUSN 258 Week 6 Homework
Asssignment Independent Auto Sales and Service
(NEW)
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Final Exam (All 3 Sets) For more
classes visit www.snaptutorial.com   BUSN 258
Final Exam (NEW) BUSN 258 Week 8 Final Exam
1 BUSN 258 Week 8 Final Exam 2
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Final Exam (NEW) For more classes
visit www.snaptutorial.com   BUSN 258 Final Exam
(NEW)     Question 1.1. (TCO 1) Which of these
key organizational behaviors helps customers to
interact with your organization?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Midterm (All 3 Sets) For more classes
visit www.snaptutorial.com   BUSN 258 Midterm
(NEW)   BUSN 258 Week 4 Midterm - Set 1   BUSN
258 Week 4 Midterm - Set 2
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Midterm (NEW) For more classes
visit www.snaptutorial.com   BUSN 258 Week 4
Midterm (NEW)     BUSN 258 Midterm   1.        
Question         (TCO 9) How many people is an
unhappy customer likely to tell about a bad
experience?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 1 Assignment For more classes
visit www.snaptutorial.com   1. What major
corporations that youve heard of seem to be
doing the best job of building customer loyalty?
In what ways do they attempt to build long-term
relationships with customers?   2. How do ripple
effects escalate the problem of the lost customer?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 1 DQ 1Positive Impact of Good
Customer Service For more classes
visit www.snaptutorial.com   BUSN 258 Week 1 DQ
Impact of Good Customer Service How does good
customer service positively affect both the
company and the customer?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 1 DQ 2 Relation With Customers
For more classes visit www.snaptutorial.com   BUS
N 258 Week 1 DQ Relation With Customers How can
companies build healthy relationships with
customers?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 1 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com   BUSN 258 Week 1
Homework Asssignment  Choose either the
Independent Auto Sales and Service (IAS) case
onpage 16, or the Network Nutrition Distributors
(NND) case on page 17. Foreither case, answer
all of the Strategy Planning Questions on page
17. Make
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 1 to 7 All DQs (Except Week 6 DQ1
Week 7 DQ1) For more classes visit www.snaptutor
ial.com   This Tutorial contains All DQs (Except
Week 6 DQ1, Week 7 DQ1)   BUSN 258 Week 1 DQ 1
Positive Impact of Good Customer Service   BUSN
258 Week 1 DQ 2 Relation With Customers
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 2 Assignment For more classes
visit www.snaptutorial.com   1.What are some
factors (patterns of behavior) that project a
companys culture? List several examples from
organizations you work in.   2.What are three
major elements that complicate listening? Give
customer-service related examples of each.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 2 DQ 1 Engaging Your Customers
For more classes visit www.snaptutorial.com   BUS
N 258 Week 2 DQ Engaging Your Customers Choose
one of the Action Tips presented in Chapter 2 of
the textbook and describe the tip, as well as how
you would implement it for a particular company.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 2 DQ 2 Listening To Your Customers
For more classes visit www.snaptutorial.com   DQ
2   Listening to Your Customers (graded) Choose
one of the Action Tips presented in Chapter 3 of
the textbook and describe the tip, as well as why
it is important. Illustrate your argument with an
example.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 2 You Decide For more classes
visit www.snaptutorial.com   Read the You Decide
scenario and decide on a response. Your goal is
to identify the critical issues in the scenario
and determine how you would resolve. Write a
report correctly formatted of at least 125 words.
Drop the report in the DropBox. Remember to run
the spelling and grammar checker on your work
before turning it in.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 3 Case Study McDuffie Dentistry
For more classes visit www.snaptutorial.com   BUS
N 258 Week 3 Case Study McDuffie Dentistry
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 3 Case Study For more classes
visit www.snaptutorial.com   1. Interview After
completing your assigned readings for this week,
interview someone who has a customer
relations/customer service role or responsibility
where the person has organizational
responsibility and knowledge of the companyÂs
customer relations policies.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
Phone For more classes visit www.snaptutorial.co
m   BUSN 258 Week 6 DQ Talkng to Your Customers
on Phone Choose one of the Action Tips in Chapter
4 of the textbook, and discuss it with examples.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 3 DQ 2 Electronic and Internet
Communication For more classes
visit www.snaptutorial.com   BUSN 258 Week 3 DQ
Electronic and Internet Communication Choose one
of the Action Tips in Chapter 5 of the textbook,
and discuss why it is important. Provide an
example of the tip, from your experience as a
customer, or your experience as an employee.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 3 Homework AsssignmentIndependent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com   Continuing either
the Independent Auto Sales and Service (IAS)
orNetwork Nutrition Distributors (NND) case that
you started in Week 1, answerthe Strategy
Planning Questions listed on page 77 at the end
of Chapter 4.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 4 Assignment For more classes
visit www.snaptutorial.com   1. Look back on your
own experiences as a customer and identify
situations when little things have made a
difference in your buying decision. Think, for
example, of places you have stopped doing
business with. What little things pushed you out
of the zone of indifference into the dissatisfied
range? Be as specific as possible and remember
that often dissatisfaction comes from a series of
truly small, almost insignificant turnoffs.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 4 DQ 1 Addressing Customer
Turnoffs For more classes visit www.snaptutorial
.com   Addressing Customer Turnoffs (graded) What
causes customers to become dissatisfied and
turned off? How can you prevent it?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
Service For more classes visit www.snaptutorial.
com   Emerging Trends in Customer Service Choose
one emerging trend in customer service and
discuss how it is impacting the relationships
between companies and customers.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 4 Midterm - Set 2 For more
classes visit www.snaptutorial.com   1.Question
(TCO 1) The letter L in the acronym LIFE stands
for ________. 2. Question (TCO 2) Customer
loyalty is 3. Question (TCO 9) Despite many
similarities between them, Wal-Mart and K-Mart
have very different results, largely because of
"little things" that seem to result in better
customer service. How do the sales of these two
companies compare?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 4 Midterm Set 1 For more classes
visit www.snaptutorial.com   1.Question   (TCO
1) Excellent organizations are       Question
(TCO 2) The Gallup organization studied the
impact of customer ________ on long-term customer
loyalty and profitability.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 5 Assignment For more classes
visit www.snaptutorial.com   1. How can
organizations become more open to feedback? What
kinds of employee training would help? What would
you tell your employees about feedback importance
if you were the boss?   2. What are the three
important steps needed to recover the potentially
lost customer?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 5 DQ 1 Collecting Customer
Feedback For more classes visit www.snaptutorial
.com   Collecting Customer Feedback How can
companies collect feedback from customers, and
how much data should be collected?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 5 DQ 2 Handling Customer
Complaints For more classes visit www.snaptutori
al.com   Handling Customer Complaints How should
you handle a dissatisfied customer? What about a
customer with unreasonable complaints?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 5 You Decide For more classes
visit www.snaptutorial.com   Scenario Summary You
are a general manager with a service company. You
are hearing comments from your sales group that
customers are unhappy with your company. The
comments range from poor service, missed
assignments, to technical failures. When you ask
for specifics, you get a general view of
dissatisfaction from your sales group but not a
clear view if there is an issue.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 6 Case Study Trader Joes and Time
Warner Cable For more classes
visit www.snaptutorial.com   Companies with Good
and Bad Service Trader Joes Time Warner Cable
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 6 Case Study For more classes
visit www.snaptutorial.com   BUSN258 Week 6 Case
Study LL Bean ATT
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 6 DQ 2 Using Information to Exceed
Customer Expectations For more classes
visit www.snaptutorial.com   DQ 2   Using
Information to Exceed Customer Expectations
(graded) Explain how providing accurate and
timely information can be used to exceed customer
expectations.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 6 Homework Asssignment Independent
Auto Sales and Service (NEW) For more classes
visit www.snaptutorial.com   Continuing either
the Independent Auto Sales and Service (IAS)
orNetwork Nutrition Distributors (NND) case that
you started in Week 1 andcontinued in Week 3,
answer the Strategy Planning Questions listed on
page 177at the end of Chapter 10.
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 7 Assignment For more classes
visit www.snaptutorial.com   1. Which of the two
general causes of stress, worker characteristics
and working conditions, is the most significant
in your job? How can you control or manage it?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 7 DQ 2 Stress and Customer Service
For more classes visit www.snaptutorial.com   DQ
2   Stress and Customer Service (graded) Customer
service can be seen as a kind of emotional labor.
How can you reduce stress and prevent burnout if
you are a customer service representative?
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 7 You Decide For more classes
visit www.snaptutorial.com   Scenario
Summary   You are Bob Yeader, a Sales Manager, of
a small printing company. One of you sales people
asked for a meeting. The meeting was difficult.
The sales person, Pat Lawson,
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 8 Final Exam 1 For more classes
visit www.snaptutorial.com   1.   Question
  (TCO 1) The best way to win customer loyalty
is to
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BUSN 258 Enhance teaching / snaptutorial.com
BUSN 258 Week 8 Final Exam 2 For more classes
visit www.snaptutorial.com   1.   Question
  (TCO 1) The first step to reduce waiting time
is to 2.   Question  
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BUSN 258 Enhance teaching / snaptutorial.com
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