ITIL 4: An Evolved Approach to IT Service Management

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ITIL 4 An Evolved Approach to IT Service
Management
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Introduction

• Under the community and industry-led initiative,
  AXELOS has introduced the latest iteration of the
  ITIL framework ITIL 4. ITIL4 Foundation
  certification is the first course under the
  updated ITIL course structure.
• With the inclusion of several ITSM tools and
  methodologies like ITIL Service-Value-System
  along with concepts from other leading
  frameworks, ITIL4 provides a holistic way of
  managing Information Technology to support the
  diverse business scenarios.

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• This brings us to the question What has changed
  in ITIL family certifications?
• In this article, we will take a glance at what
  should you expect from the updated ITIL
  certifications.
• AXELOS has announced in the past that ITIL will
  be updated throughout 2018 and the first course
  will be out in Q1 2019. Let us first look at the
  efforts taken by AXELOS in the process of
  updating ITIL. According to ITIL
• We have created the ITIL Development Group, now
  at 2,000 members, which has helped steer the
  development of ITIL 4 and continues to do so.

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What has changed?

• Evolved View
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• A major shift in ITIL comes in the form of an
  evolved view of Service value system. While ITIL
  3 describes Service Management around 26
  processes and functions that are part of a
  continuous process of 5 life cycles Service
  Strategy, Service Design, Service Transition,
  Service Operation, and Continual Service
  Improvement, ITIL 4 brings up a holistic
  end-to-end picture of what it really means to
  contribute to business value, along with adding
  concepts from other methodologies like Lean,
  DevOps etc.

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• Upgraded Structure
• Another major change is the formation of two
  separate designation stream ITIL Managing
  Professional (ITIL MP) and ITIL Strategic Leader
  (ITIL SL).
• To complete ITIL structure comprises of following
  levels
• ITIL Foundation
• ITIL Specialist modules (3)
• ITIL Strategist
• ITIL Leader
• ITIL Master

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• To complete ITIL Strategic Leader (ITIL SL), one
  must complete
• ITIL 4 Foundation
• ITIL Specialist Create, Deliver Support
• ITIL Specialist Drive Stakeholder Value ITIL
  Specialist High Velocity IT
• ITIL Strategist Direct, Plan Improve
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• To complete ITIL Managing Professional (ITIL MP),
  one must complete
• ITIL 4 Foundation
• ITIL Strategist Direct, Plan Improve
• ITIL Leader Digital IT Strategy

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Contact Us

• The altered structure enables you to acquire
  prominent knowledge of the key areas of service
  management and IT strategies.
• With an initial understanding of the new
  structure and changes, you would be in a much
  better place to take your ITIL journey forward.
  If you are a professional with certifications in
  ITIL V3 and is looking to enlarge your knowledge
  base with ITIL 4, go through the article
  Transition between ITIL V3 and ITIL 4. If you
  are looking to start your ITIL journey and are
  looking to know about the first certification in
  ITIL journey, All you need to know about ITIL 4
  Foundation is a must-read for you.
• If you want to know more, contact us at
  support_at_certificationplanner.com or visit us at
  www.certificationplanner.com. You can also call
  us at 1 4084185586. Happy learning