Passleader CRT-261 dumps

1
Salesforce CRT-261 Certification Preparation for
Service Cloud Consultant
2
Thinking of best CRT-261 Dumps for your
Salesforce CRT-261 Exam??? Here it is at
Passleader. We present outstanding CRT-261 Exam
dumps with 100 valid and verified CRT-261
Questions Answers. All CRT-261 Dumps are
obtainable in both PDF file and Exam Engine
formats. Free Demos are available to experience
the interface and proficiency of our CRT-261
Practice Tests.
Passleader CRT-261 dumps
CRT-261 Passleader pdf
3
Did You Know!
Passleader CRT-261 dumps
CRT-261 Passleader pdf
4
You Dont need to take any stress for the
preparation of CRT-261 Exam Questions because we
will provide you real Exam questions answers,
Passleaders provide you some demo question answer
of CRT-261 Braindumps.
Passleader CRT-261 dumps
CRT-261 Passleader pdf
5
Question NO 1, Universal Containers (UC) created
a new mobile app that enables customers to place
orders and track fulfillment. UC wants to quickly
embed customer service into the new mobile app.
Which two features should be added to meet this
requirement? Choose 2 answers A. Salesforce
Knowledgebase B. Chatter Groups C. Field Service
Lightning D. Service Cloud SOS Answer C D
www.passleaders.com/CRT-261-exam.html
6
Question NO 2, Universal Containers runs a
support operation with multiple call centers. The
Support Manager wants to measure first-call
resolution by call center location, agent, and
calendar month. Which reporting solution should
the Consultant recommend? A. Create a list view
report that includes fields for call center
location, agent, calendar month, and first-call
resolution. B. Create a reporting snapshot that
includes fields for call center location, agent,
calendar month, and first-call resolution. C. Crea
te a joined report that includes fields for call
center location, agent, calendar month, and
first-call resolution. D. Create a matrix report
that includes fields for call center location,
agent, calendar month, and first-call
resolution. Answer D
www.passleaders.com/CRT-261-exam.html
7
Question NO 3, Universal Containers has a single
contact center that handles all service requests
including chat, Cases, and web form submissions.
It is important that Reps are assigned work
evenly so that all requests are handled in the
order they are received. How would a Consultant
address this requirement? A. Configure Case
Assignment Rules B. Configure Omni-Channel with
Most Available Routing C. Configure Live Agent
Skills-based Routing D. Configure Omni-Channel
with Least Active Routing Answer B
www.passleaders.com/CRT-261-exam.html
8
Question NO 4, The Contact Center at Universal
Containers wants to increase its profit margins
by promoting call deflection within Service
Cloud. Which two solutions should a Consultant
recommend? Choose 2 answers A. Knowledge
Base B. Customer Community C. Automatic Call
Distribution D. Service Cloud Console Answer A B
www.passleaders.com/CRT-261-exam.html
9
Question NO 5, Support agents need to verify that
customers are eligible to receive customer
support before they can update the Which two
objects are used to verify that a customer is
entitled to receive support? Choose 2
answers A. Contacts B. Products C. Service
contracts D. Case history Answer A C
www.passleaders.com/CRT-261-exam.html
10
Question NO 6, A company is planning for the
migration of an existing knowledge base into
Salesforce Knowledge. Which set of factors should
be considered in selecting which articles to
migrate? A. Last modified date and frequent
search terms B. Last modified date and number of
recent article views C. Original creation date
and average rating of articles D. Original
creation date and total number of article
views Answer B
www.passleaders.com/CRT-261-exam.html
11
Question NO 7, Milestones can be added to which
three Object types? Choose 3 answers A. Entitleme
nt B. Work Order C. Service D. Case E. Account An
swer A B D
www.passleaders.com/CRT-261-exam.html
12
Question NO 8, What are two design considerations
for a Live Agent implementation? Choose 2
answers A. Chat Visitor Browser B. Chat Window
Title C. Chat Character Limit D. Idle Connection
Timeout Answer A D
www.passleaders.com/CRT-261-exam.html
13
Question NO 9, The Universal Containers' customer
support organization has implemented Knowledge
Centered Support (KCS) in its call center.
However, the call center management thinks that
agents are not contributing new knowledge
articles as often as they should. Which two
should the company do to address this situation?
Choose 2 answers A. Measure and reward agents
based on the number of new articles submitted for
approval. B. Measure and reward agents based on
the number of new articles approved for
publication. C. Create a dashboard that includes
articles submitted by agents and approved for
publication. D. Require agents to check a box on
the case when submitting a new suggested
article. Answer A C
www.passleaders.com/CRT-261-exam.html
14
Question NO 10, Universal Containers is trying to
reduce the amount of time support agents spend
creating cases. The new method for case creation
must allow for 4000-5000 new cases a day, as well
as the attachment of documents under 25 MB by the
customer. Which method should the Consultant
suggest? A. Omni-Channel routing B. Standard
Email-to-Case C. Web-to-Case forms D. On-Demand
Email-to-Case Answer B
www.passleaders.com/CRT-261-exam.html
15
WHY CHOOSE US!
Offering Effective PDF Tests Training to
Individuals and Companies
100 Passing Assurance on All Dumps
Special Student Discount Available
Printable and Searchable PDF Braindumps
User Interactive Exams Software
Passleader CRT-261 dumps
CRT-261 Passleader pdf
16
Passleader CRT-261 dumps
CRT-261 Passleader pdf
17
Good luck
Passleaders provides you guaranteed success in
CRT-261 Dumps as we have latest CRT-261
Exam Dumps. Click Here following link to download
CRT-261 Braindumps.
Passleader CRT-261 dumps
CRT-261 Passleader pdf