BUSN 258 Experience Tradition/newtonhelp.com

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BUSN 258 Experience Tradition/newtonhelp.com
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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 All Homework Assigments, You Decide,
  Case Study
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 1 Homework Asssignment Independent
  Auto Sales and Service (NEW)
• BUSN 258 Week 3 Homework Asssignment Independent
  Auto Sales and Service (NEW)
• BUSN 258 Week 6 Homework Asssignment Independent
  Auto Sales and Service (NEW)
• BUSN 258 Week 6 Case Study Trader Joes Time
  Warner Cable
•  BUSN 258 Week 3 Case Study McDuffie Dentistry
• BUSN258 Week 1 Assignment

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Final Exam (All 3 Sets)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Final Exam (NEW)
• BUSN 258 Week 8 Final Exam 1
• BUSN 258 Week 8 Final Exam 2

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Final Exam (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Final Exam (NEW)
•  
•  
• Question 1.1. (TCO 1) Which of these key
  organizational behaviors helps customers to
  interact with your organization?
•  
• Question 2.2. (TCO 1) Which of these key
  organizational behaviors helps customers to stay
  close after a transaction?
•  
• Question 3.3. (TCO 2) Which of these can be a
  value turnoff for customers?
•  
•  
• Question 4.4. (TCO 2) Which of these can be a
  systems turnoff for customers?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Midterm (All 3 Sets)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Midterm (NEW)
• BUSN 258 Week 4 Midterm - Set 1
• BUSN 258 Week 4 Midterm - Set 2

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Midterm (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 4 Midterm (NEW)
•  
•  
• BUSN 258 Midterm
•  
• 1.         Question         (TCO 9) How many
  people is an unhappy customer likely to tell
  about a bad experience?
•  
•            
• Question 2.      (TCO 4) What is one of the
  benefits of treating customers fairly to generate
  customer loyalty?
•  
•  

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 1 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1. What major corporations that youve heard of
  seem to be doing the best job of building
  customer loyalty? In what ways do they attempt to
  build long-term relationships with customers?
• 2. How do ripple effects escalate the problem of
  the lost customer?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 1 DQ 1Positive Impact of Good
  Customer Service
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 1 DQ Impact of Good Customer
  Service
• How does good customer service positively affect
  both the company and the customer?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 1 DQ 2 Relation With Customers
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• USN 258 Week 1 DQ Relation With Customers
• How can companies build healthy relationships
  with customers?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 1 Homework AsssignmentIndependent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 1 Homework Asssignment
• Choose either the Independent Auto Sales and
  Service (IAS) case on
• page 16, or the Network Nutrition Distributors
  (NND) case on page 17. For
• either case, answer all of the Strategy Planning
  Questions on page 17. Make
• sure that your writing is clear, understandable,
  and properly formatted and
• edited, including checking for proper spelling
  and grammar. Provide a cover
• page, reference page, and at least two accurate
  APA source citations for your

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 1 to 7 All DQs
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• This Tutorial contains All DQs (Except Week 6
  DQ1, Week 7 DQ1)
•  
• BUSN 258 Week 1 DQ 1 Positive Impact of Good
  Customer Service
•  
• BUSN 258 Week 1 DQ 2 Relation With Customers
•  
• BUSN 258 Week 2 DQ 1 Engaging Your Customers
•  
• BUSN 258 Week 2 DQ 2 Listening To Your Customers
•  
• BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
  Phone
•  

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 2 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.What are some factors (patterns of behavior)
  that project a companys culture? List several
  examples from organizations you work in.
• 2.What are three major elements that complicate
  listening? Give customer-service related examples
  of each.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 2 DQ 1 Engaging Your Customers
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 2 DQ Engaging Your Customers
• Choose one of the Action Tips presented in
  Chapter 2 of the textbook and describe the tip,
  as well as how you would implement it for a
  particular company.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 2 DQ 2 Listening To Your Customers
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• DQ 2
• Listening to Your Customers (graded)
• Choose one of the Action Tips presented in
  Chapter 3 of the textbook and describe the tip,
  as well as why it is important. Illustrate your
  argument with an example.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 2 You Decide
• For more course tutorials visit
•  
• www.newtonhelp.com
•  
•  
• Read the You Decide scenario and decide on a
  response. Your goal is to identify the critical
  issues in the scenario and determine how you
  would resolve. Write a report correctly formatted
  of at least 125 words. Drop the report in the
  DropBox. Remember to run the spelling and grammar
  checker on your work before turning it in.
•  
•  
• Scenario Summary - You just took a new job as
  general manager with a manufacturing company.
  They brought you in because sales and profits are
  declining. As you look into the company sales and
  profits

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 3 Case Study McDuffie Dentistry
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 3 Case Study McDuffie DentistryBUSN
  258 Week 3 Case Study McDuffie Dentistry

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 3 Case Study
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1. Interview After completing your assigned
  readings for this week, interview someone who has
  a customer relations/customer service role or
  responsibility where the person has
  organizational responsibility and knowledge of
  the companyÂs customer relations policies. This
  person could be in your own organization or in
  any other company. Ask the interviewee to
  describe the role and importance of customer
  relations/customer service to the organization
  and the top three customer relations/customer
  service issues faced by the organization. In case
  of a last minute conflict it is best to have a
  second choice lined up.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 3 DQ 1 Talkng to Your Customers on
  Phone
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 6 DQ Talkng to Your Customers on
  Phone
• Choose one of the Action Tips in Chapter 4 of the
  textbook, and discuss it with examples.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 3 DQ 2 Electronic and Internet
  Communication
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN 258 Week 3 DQ Electronic and Internet
  Communication
• Choose one of the Action Tips in Chapter 5 of the
  textbook, and discuss why it is important.
  Provide an example of the tip, from your
  experience as a customer, or your experience as
  an employee.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 3 Homework AsssignmentIndependent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Continuing either the Independent Auto Sales and
  Service (IAS) or
• Network Nutrition Distributors (NND) case that
  you started in Week 1, answer
• the Strategy Planning Questions listed on page 77
  at the end of Chapter 4.
• Answer all three questions (including all
  sub-questions) completely your
• response should be at least 200 words, properly
  formatted, clearly written and
• organized, and checked for spelling and grammar.
  Make sure to include a title

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 4 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1. Look back on your own experiences as a
  customer and identify situations when little
  things have made a difference in your buying
  decision. Think, for example, of places you have
  stopped doing business with. What little things
  pushed you out of the zone of indifference into
  the dissatisfied range? Be as specific as
  possible and remember that often dissatisfaction
  comes from a series of truly small, almost
  insignificant turnoffs.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 4 DQ 1 Addressing Customer Turnoffs
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Addressing Customer Turnoffs (graded)
• What causes customers to become dissatisfied and
  turned off? How can you prevent it?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 4 DQ 2 Emerging Trends in Customer
  Service
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Emerging Trends in Customer Service
• Choose one emerging trend in customer service and
  discuss how it is impacting the relationships
  between companies and customers.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 4 Midterm - Set 1
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Question
• (TCO 1) Excellent organizations are
• Question (TCO 2) The Gallup organization studied
  the impact of customer ________ on long-term
  customer loyalty and profitability.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 4 Midterm - Set 2
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.
• Question
• (TCO 1) The letter L in the acronym LIFE stands
  for ________.
• 2. Question (TCO 2) Customer loyalty is

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 5 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1. How can organizations become more open to
  feedback? What kinds of employee training would
  help? What would you tell your employees about
  feedback importance if you were the boss?
• 2. What are the three important steps needed to
  recover the potentially lost customer?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 5 DQ 1 Collecting Customer Feedback
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Collecting Customer Feedback
• How can companies collect feedback from
  customers, and how much data should be collected?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 5 DQ 2 Handling Customer Complaints
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Handling Customer Complaints
• How should you handle a dissatisfied customer?
  What about a customer with unreasonable
  complaints?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 5 You Decide
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Scenario Summary
• You are a general manager with a service company.
  You are hearing comments from your sales group
  that customers are unhappy with your company. The
  comments range from poor service, missed
  assignments, to technical failures. When you ask
  for specifics, you get a general view of
  dissatisfaction from your sales group but not a
  clear view if there is an issue.
• You have met with several of your large customers
  in the past few months and they have not
  indicated that there is an issue. If anything
  your impression from customers is that things are
  going well. Your company is growing and there are
  new customers and some new sales people.
•  

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 6 Case Study Trader Joes and Time
  Warner Cable
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Companies with Good and Bad Service
• Trader Joes Time Warner Cable

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 6 Case Study
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• BUSN258 Week 6 Case Study LL Bean ATT

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 6 DQ 2 Using Information to Exceed
  Customer Expectations
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• DQ 2
• Using Information to Exceed Customer Expectations
  (graded)
• Explain how providing accurate and timely
  information can be used to exceed customer
  expectations.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 6 Homework Asssignment Independent
  Auto Sales and Service (NEW)
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Continuing either the Independent Auto Sales and
  Service (IAS) or
• Network Nutrition Distributors (NND) case that
  you started in Week 1 and
• continued in Week 3, answer the Strategy Planning
  Questions listed on page 177
• at the end of Chapter 10. Answer all four
  questions (including all
• sub-questions) completelyâyour response should
  be at least 200 words, properly

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 7 Assignment
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Which of the two general causes of
  stress,worker characteristics and working
  conditions,is the most significant in your job?
  How can you control or manage it?
• 2. How can a manager best set a strategy for
  improving customer loyalty? What steps make
  sense?
•  

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 7 DQ 2 Stress and Customer Service
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• DQ 2
• Stress and Customer Service (graded)
• Customer service can be seen as a kind of
  emotional labor. How can you reduce stress and
  prevent burnout if you are a customer service
  representative?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 7 You Decide
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• Scenario Summary
•  
• You are Bob Yeader, a Sales Manager, of a small
  printing company. One of you sales people asked
  for a meeting. The meeting was difficult. The
  sales person, Pat Lawson, broke down in the
  meeting. Pat said the work was too much and the
  customers too demanding. Where Pat used to be
  able to get all the work done in one a week,
  there was now too much work. Your internal staff
  has noticed that Pat seems stressed. You wonder
  if customers are seeing the stress. Pat was ready
  to quit. Pat has been with your company for 15
  years.
• You knew that there was more work, after all
  there were more customers, and you recently put
  in place some new procedures and technology to
  make to service customers better and increase
  sales. Pat was the only one struggling at least
  you thought so. You were wondering what your
  options are.

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 8 Final Exam 1
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.Question
• (TCO 1) The best way to win customer loyalty is
  to
• 2.
• Question
• (TCO 2) Which of the following problems is NOT
  listed as a people turnoff?

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BUSN 258 Experience Tradition/newtonhelp.com

• BUSN 258 Week 8 Final Exam 2
• For more course tutorials visit
• www.newtonhelp.com
•  
•  
• 1.
• Question
• (TCO 1) The first step to reduce waiting time is
  to
• 2.
• Question
• (TCO 2) Communication turnoffs often occur when
  employees are ignorant of

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BUSN 258 Experience Tradition/newtonhelp.com