Caller ID: Beyond Call Tracking

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Caller ID Beyond Call Tracking
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• The Caller ID Tracker available from Call Sumo
  acts as a call monitoring system on a dedicated
  network. This device displays information about
  the caller on different desktops for every line
  that you monitor. It also automatically creates a
  log of incoming and outgoing calls. Our software
  program obtains information via a single unit and
  sends it across your entire network. You can use
  it as a stand-alone device as well.

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Information Displayed on Our Caller ID

• When a customer places a call to your business,
  a pop-up window displays on your monitor and a
  chime sounds as well to alert you to the call.

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• You also have the option of manually setting the
  window to remain closed or open or to do the task
  yourself when the situation calls for it. Another
  thing you can do with Caller ID from Call Sumo is
  block pre-determined phone numbers from
  displaying on the computer monitors window. You
  can run Call Monitoring on several network
  stations at the same time or on a single personal
  computer as a stand-alone unit.

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Tracking Calls

• You can program the Caller IDs tracking feature
  to log any calls that you like. This includes
  both outbound and inbound calls. These logs
  provide a wealth of information drawn from
  several types of data reports from calls. This
  enables you to view inbound and outbound calls,
  statistics of calls, or calls that originate from
  a specific number.

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• Additionally, you can set the report to start on
  a certain date at a certain time and include or
  exclude specific times or days during the week.
  You can program the Call Logging section to not
  include calls from those marked unknown, private,
  or out-of-area along with specific telephone
  numbers.

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Other Uses of Call Tracking

• In addition to business use, our Caller ID app
  is for people who want to monitor the calls they
  receive at home.

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• However, its most beneficial for business
  users. The program records numerous details,
  including the following
• Number of times the phone rang before someone
  picked it up
• Length of each phone call

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• Name of the caller
• Callers telephone number
• Phone extension of the representative who
  answered the call
• Any extra digits dialed
• Date and time the call was placed or received

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• This data then becomes part of a permanent
  report. Call statistics further break down calls
  into day and hour and call minutes. With this
  data, you can decide if you have too many or not
  enough phone lines available to handle customer
  calls. Below is a list of just some of the types
  of organizations that could benefit most from
  this software

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• Answering services
• Contractors
• Government offices
• Insurance companies
• Law enforcement
• Lawyers offices
• Medical offices

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• Real estate agents
• Restaurants
• Schools
• Telemarketers
• Do you suspect that your employees are spending
  too much time on the phone for personal matters?

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• Do you wonder if its taking too long for them
  to answer calls from customers? Are some of your
  customers claiming that they called at a certain
  time or on a certain day and no one answered
  their call? Its one thing to wonder about these
  things and another to know for sure. Feel free to
  contact Call Sumo at your convenience to learn
  more about Caller ID Tracker or to request a
  demonstration.