services we provide to you in retail

1
SERVICES we provide to you

• Eretail cybertech

2
WHAT WE ARE IN.

• eRetail Cybertech team is a qualified team with
  ability to handle latest software product
  development along with maintenance and support
  services with ease. Our dedicated team with
  proven experience is available to support,
  maintain, enhance, migrate and upgrade all the
  software products as per the client request. Our
  meticulously developed process, models and
  designs allows the team to provide assistance to
  client in no time. All our policies and standards
  of security are on par with international
  standards that keep your intellectual property
  secured.

3
What we do.

• Our experience in developing in products and well
  maintained history made us to fully understand
  the demands and technical issues commonly
  experienced by our client and we are here to
  provide the best products and services as on date
  in the market. eRetail Cybertech
  offers comprehensive support services to all its
  customers in order to ensure a smooth and
  reliable functioning of software products.
• We have a dedicated support center for easy
  customer accessibility and On-demand support.

4
SERVICE PROCESS

• Customers can register their calls. Any call
  registered at the center between 730 AM and 730
  PM will be attended immediately by phone/ remote
  services.
• Our dedicated customer support staff tries to
  resolve the problem either by phone or remote
  access.

5
Service process

• If the call is not resolved remotely, the support
  staff visits the store/warehouse location and
  resolves the problem.
• Calls are kept pending in case of any bugs
  reported which are escalated to the development
  team, and the same is resolved once a patch is
  released by the development team.

6
The calls will be resolved as follows

• Show Stoppers within 3 working hours.
• High Priority within 6 working hours.
• Low Priority within 24 working hours.

7
THANK YOU

• Address
• eRetail Cybertech Pvt. Ltd. A-8/68, 5th floor.
  Aishwarya Chambers, Dr. A.S. Rao Nagar, ECIL Main
  Road, Hyderabad - 500062.
• Contact Person Naveen
•  Phone No91 9393760286