The most common cctv problems we repair

1
The Most Common CCTV Problems We Repair

• www.telecentric.co.uk

2

• With more than 2 decades of experience, we are
  experts in all aspects of CCTV repair. We have
  seen many problems that can be easily fixed.
• Cameras are there to discourage criminal activity
  and reduce the associated costs to businesses it
  may also reduce insurance premiums, encourage
  good practice by staff and help to spot safety
  issues.

3
Common Problems

• www.telecentric.co.uk

4
User Name And Password Not Known

• You may be unable to connect because you have
  entered the wrong login details. For this case,
  you need to refer to the manual.
• If you have lost the manual you may need to look
  it up online. There may be a need for a factory
  reset of the system and occasionally you may need
  to refer to the manufacturer.

5
Camera Power And Connection

• Sometimes looks something as simple as a
  disconnected lead that is causing the network of
  cameras to go down.
• IP cameras have LED indicators to show data is
  being transmitted to the network sometimes this
  indicator is internal and not visible on the
  camera itself.
• If the LED is not light up, then you should check
  whether the camera is plugged in and the lead is
  externally plugged in to the power source.

6
Camera Power And Connection

• If your camera is powered using mains electricity
  instead of a battery, then check whether the
  camera is receiving the appropriate wattage as
  pan-tilt-zoom options may require more watts than
  a normal plug supply.

7
Reboot Camera

• This is usually the first step The old turn it
  off and turn it on again solution switch the
  system off for at least 10-20 seconds and input
  the settings again on reboot.

8
Check ARP Tables

• Address resolution protocol tables, you can see
  this on the outside of the camera.
• It is possible to cross reference the MAC address
  and IP using ARP tables.

9
Poor Quality Image

• Poor lighting conditions and wrong settings can
  result in CCTV images that are likely unusable.
• A major issue when you need images for legal
  reasons expert engineers are able to optimise
  the CCTV camera to record and display images at
  their top quality and advise you on the best
  lighting conditions.

10
Factory Reset

• If you do a factory reset you will lose history
  but it will help to troubleshoot the issues.
• Some cameras have a pin hole used for factory
  reset to prevent a button being pushed
  accidentally.

11
IP Conflict

• Some cameras have separate IP addresses and the
  camera IP conflicts with the IP you are trying to
  access it from.
• Make sure they have different IP addresses
  because this stops you from accessing one or more
  cameras.

12
Faulty Hard Drivers

• Make sure the hard drivers are fully functional
  and that you have a backup drive.
• Unluckily there might be software, memory issues,
  connectivity errors, etc resulting in customers
  approaching us when its too late.
• Cloud back-up is a possible solution to some
  problems that we find.

13
Faulty Hard Drivers

• Our professional team can attempt to repair
  faulty hard drives we have a maintenance
  package that will be a workable solution to
  ensure regular checkups and thus protect from
  these types of faults.

14
Check Cable

• Ensure the cables are straight and firmly intact,
  because if you find loose cables or any knots
  then this is a basic issue you need to sort out.

15
Bright Spots On Monitor

• If you install a CCTV camera opposite to any
  bright light, then you will get this problem.
• Also, if the light reflects directly to the
  camera lens, then this will also create a
  problem. A remedy for this, you will need to
  change your camera position.
• If you are not able to adjust the camera then
  changing the lighting may be an alternative
  solution.

16
Conclusion

• Telecentric offers top services for the people in
  the UK.
• Our professional team will survey your premises,
  then design and install the right solution that
  best suits your needs.

17
Conclusion

• If youre interested in further discussion give
  a call to this number 01184025400 or emailing us
  to info_at_telecentric.co.uk

18
Reach Us

• Visit our
• business website
• http//www.telecentric.co.uk
• Give A Call
• 01184025400