IGT ARC (Airline Reservation Chatbot)

1
IGT ARC (Airline Reservation Chatbot)

• Enabling End-to-End Airline Reservation Process
  through Chatbots

2
Chatbot Platform

• The platform enables natural language
  conversations with the travellers and helps them
  find the best fit options for their travelling
  needs by taking help from best travel agency call
  center.
• IGTs expertise in resolving over 12 million
  reservation calls annually is imbibed by ARC to
  ensure superior customer experience.

3
Emergence of Chatbots

• Advances in Cloud Computing and AI AI has been a
  field of research ever since the first computer
  was created.
• Overwhelming success of Chat/Messenger
  Applications Chat is quickly becoming the
  defacto means of personal communication.
  Millennial prefer typing out a quick text than
  calling someone in their immediate circle.
• App Fatigue There has been a downward trend in
  app installs and usage. On an average, users
  spend 80 of the time using just 3-4 apps.
• Opening up of Messenger Platforms The final push
  for Chatbots came when existing messenger
  platforms like Facebook, Slack, Telegram, Kik etc
  opened themselves up to developers.

4
Customer Experience With Travel Chatbots

• With emergence of conversational user interface,
  tremendous breakthroughs in the AI and NLP space
  chat providers have opening their platforms for
  integration, travelers expect prompt responses
  and quick resolutions to their needs and
  concerns. Businesses that offer the best customer
  service can expect to build their brand and
  reduce service costs.
• The emergence of Chatbots is bridging the gap
  between customer expectations and a businesss
  ability to deliver on demand and immediate
  service to its customer wherever they may be.

5
Features of ARC

• Flight Search

Flight Booking
Manage Booking
Flight Schedule
Flight Status
Baggage FAQs
6
Benefits of ARC

• 25 reduction in reservation contact centre
  costs.
• 30 enhancement in overall reservation process
  efficiency.
• Scalable and constant availability (24x7x365).
• Real-time query resolution and enhanced service.
• Ability to learn and improve with time.
• Multi-lingual support.
• Pre-built solution for reducing time-to-market.
• Long-term domain expertise to handle all
  reservation scenarios.

7
Contact Details

• Corporate Headquarters
• Echelon Building, Plot No. 49, Sector-32,Gurugram
  122 001, Haryana, India
• CIN No. U72300DL1998PTC097150
• Tel [phone]
• Email mktg_at_interglobetechnologies.com
• Website www.interglobetechnologies.com