Magento Helpdesk Extension by Knowband

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Magento Helpdesk Extension by Knowband
Helpdesk offers the online customer service in
order to improve the customers satisfaction.
With the help of powerful ticket management
system, the store owner can interact with the
customers concern/queries in order to solve them
and gives them the best possible solution.
The Magento Helpdesk Extension by Knowband adds
a helpdesk ticket system
on your Magento store. With the help of this
Magento extension, the customer will be able to
communicate the support team for any issue or
concern.
Functionalities of the Magento desktop helpdesk
1. Enable/Disable The admin can
enable/disable the Magento customer helpdesk
module whenever needed. 2. Position of the
Helpdesk The Magento contact us extension offers
the admin to change the position of the support
link. He can place the Get Support option whether
on the Left of the Website or Right of the
Website.
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Ticket Topics The admin can create the as many
topics for the the under
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the support query.
4. Support Email This field of the deskoid
helpdesk extension allows the admin to enter the
email id on which the requested queries will be
sent to the customers. 5. Ticket Topic
Modification The helpdesk extension allows the
admin to edit/delete the topics of the ticket.
He can make the changes whenever needed. 6. View
Conversation The Magento extension offers the
admin to view the whole conversation from the
back end.
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7. Compatibility The respective Magento
extension by Knowband is
compatible with multi-store and SSL compatible as
well. 8. Language The Magento desktop helpdesk
supports multi-language.
Benefits of the Magento customer contact to the
Customers
1. The customers will be able to contact to the
support team easily with the help of this Magento
customer helpdesk. 2. With the help of this
helpdesk extension, the directly send the
messages to the support team. 3. The customers
can reply to threads just from their email
system. They dont
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need to login to the website to do the same. 4.
The Magento customer contact offers the customers
to view their old tickets.
5. The customers can easily check the status of
their tickets that they has created.
Benefits of the Magento ticket system to the
Admin
The admin will now have the option to communicate
with the customers.
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2. This will also helps the admin to improve the
users website experience. 3. The Magento ticket
system provides feature-rich admin panel. 4. The
Magento contact us extension helps in increasing
the trust factor of your customers.
The admin can change the ticket status and
priority of tickets.
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6. The admin can manage the tickets from the
back end very easily.
Find more details about this Magento Extension by
Knowband below
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Module Link https//www.knowband.com/magento-des
koid-helpdesk User Manual https//www.knowband.co
m/blog/user-manual/magento-deskoid-exte nsion/
Feel free to contact us at support_at_knowband.com
for any query or custom change request as per
your business requirement.