Hbog Help - Playback issues on HBO

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Playback issues on HBO

• For any query just call us on toll free
  877-649-6892

Visit at - http//www.technicalbulls.com
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• HBO Go is a wonderful streaming app that contains
  all the contents broadcasted on HBO network.

But, when the screen goes blank after launching
HBO GO app or when video playback error is
displayed, then things get a little topsy-turvy.
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• The first and the easiest way to troubleshoot
  this problem if your HBOGo activate device has
  stopped working suddenly is
• Exit all the windows on your computer and restart
  them.
• Sign onto www hbogo.com and try watching videos
  again.
• If the problem of the blank screen still exists,
  then you need to go through the below-mentioned
  fixing steps.

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Check the browser firmware version

• HBO Go streaming service supports only limited
  number of browsers for casting the contents on
  your computer. The complete list of the browser
  is available on the website. You can check it on
  the HBO go help link as well. If you have
  installed more than one browser on your PC, then
  try playing the movies through a different
  browser. Before playing the contents, you need to
  check the firmware version of the browser. If you
  are using HBO GO Roku, then you should check the
  firmware version of your Roku device as well.

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Clear browser cache

• Occasionally, clearing the old files and cache
  from the system may fix the video playback
  problem. To clear the cache from the system,
  follow the steps mentioned here as under
• To clear the cache on your Chrome browser, simply
  go to help link and type clear cache in the
  search field. The whole process will then get
  displayed on the screen.
• Close the browser after step one and restart your
  browser again.
• Again activate your service by clicking on HBOGo
  com activate link and try playing videos again.

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Flash player and browser settings

• This must be ensured that latest version of Adobe
  Flash Player is installed in your browser. If you
  are not sure with the version, then you can go to
  official Adobe player page. Check for updates
  from there and click on update option if it is
  not grayed out.
• Do turn off the private or incognito mode of your
  browser. If any other plug-in or add-ins are
  installed in your browser that is not related to
  the adobe flash player, then disable it or
  uninstall them.
• After changing the configurations of your
  browser, close it and restart it. Use HBO Go
  account now and start playing videos now.

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Clear all the flash player cache

• Right-click on the paused video and click on
  Global settings.
• Open the storage panel of your web page from the
  Settings manager.
• Delete all the old pages of your web link and
  click ok to confirm it.
• Close the browser and launch it again.
• If the problem is solved, then its ok otherwise,
  go to HBO GO help and support link for further
  troubleshooting and diagnosis.

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Reset License Files of Flash player

• After you register your device on HBO Go link,
  there is no need to deactivate or reset your HBO
  streaming services, simply reset your flash
  player files from your PC. These are available
  under Protected contents sections of your flash
  player settings. If the problem is still not
  resolved, then do try the following steps on
  different browsers
• Flash player for Firefox.
• Adobe flash player for Google Chrome.
• Videos playback issue in internet explorer.

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• If you are using HBO Go Apple TV, then the steps
  get changed a bit, so get in touch with HBO GO
  help and support providers to know the process of
  playing HBO GO on Apple TV.