QuickBooks POS: Error - 193

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• QuickBooks POS Error - 193
• When attempting to send a mail bag from
  Headquarters to a remote store, or attempting to
  receive a mailbag at the remote store, you see
  the following error
• Error - 193 Primary key for dept keywords is not
  unique.
• Error - 193 Primary key for table 'Customer
  Rewards' is not unique. Why this is happening
• There are duplicate department names or codes
• Customer names have been deleted or merged
• There is damage in the Customer List at the
  remote store.
• How to fix Error - 193
• Make sure Point of Sale is updated to the latest
  release and try again. If the error persists
  FIRST METHOD QuickBooks Error - 193
• Go to REPORTS
• Run a Customer List report
• Double click the first customer
• Once the customer opens, click View List at the
  top
• This will open the Customer List in the old v 9
  version
• Press the CTRL A keys to highlight them all.
  Once all of the customers are highlighted in
  light blue, choose I Want To, Delete Customer(s)
• At the HQ server system choose File, Utilities,
  Resend Files

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4. Receive the resend mailbag at the remote store.

• Versions 7 and below
• Version 7
• This issue has been resolved in the latest
  release for your version. Please update your
  program to the most current release.
• Version 6 Windows XP
• To resolve this issue Check this or call
  1855-924-9508 QuickBooks Help Centre
• Choose Inventory gt Department List.
• Examine the list and locate any duplication of
  departments or codes.
• Edit any such department and modify the
  department name or code to make it unique.
• Delete the contents of the subfolders of the StEx
  folder on the Headquarters and all Remote
  computers
• Right-click the Windows Start button and choose
  Explore.
• Navigate in the left window to the location
  C\Documents and Settings\All Users\Application
  Data\Intuit\QuickBooks Point of Sale
  6.0\StEx\Error. To navigate, click the plus sign
  () next to each folder listed.
• If this folder exists, right-click each file in
  this folder and choose Delete. Confirm the
  deletion.
• Navigate in the left window to the location
  C\Documents and Settings\All Users\Application
  Data\Intuit\QuickBooks Point of Sale
  6.0\StEx\History.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.

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• Navigate in the left window to the location
  C\Documents and Settings\All Users\Application
  Data\Intuit\QuickBooks Point of Sale 6.0\StEx\In.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.
• Navigate in the left window to the location
  C\Documents and Settings\All Users\Application
  Data\Intuit\QuickBooks Point of Sale
  6.0\StEx\Out.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.
• Close this window.
• 5. Recreate and resend the mailbag. The error
  will not recur.
• Windows Vista
• To resolve this issue Check this or Call
  1855-924-9508 QuickBooks Support
• Choose Inventory gt Department List.
• Examine the list and locate any duplication of
  departments or codes.
• Edit any such department and modify the
  department name or code to make it unique.
• Delete the contents of the subfolders of the StEx
  folder on the Headquarters and all Remote
  computers
• Right-click the Windows Logo button, and choose
  Explore.
• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\Error. To navigate, click the arrow
  symbol next to each folder listed.
• If this folder exists, right-click each file in
  this folder and choose Delete. Confirm the
  deletion.
• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\History.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.

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• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\Error. To navigate, click the arrow
  symbol next to each folder listed.
• If this folder exists, right-click each file in
  this folder and choose Delete. Confirm the
  deletion.
• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\History.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.
• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\In.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.
• Navigate in the left window to the location
  C\ProgramData\Intuit\QuickBooks Point of Sale
  6.0\StEx\Out.
• Right-click each file in this folder and choose
  Delete. Confirm the deletion.
• Close this window.
• 5. Recreate and resend the mailbag. The error
  will not recur.
• Questions on the software? Call us at
  1855-924-9508 QuickBooks Support