Chargeback Reason Code 72

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Visa Chargeback Reason Code 72
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Visa Chargeback reason code 72 is applied when
merchant didnt take approval before transaction,
or obtained it after transaction date. You take
approval before processing, right? If you have
been accepting credit cards, you must have
learned what will happen if you dont. This
reason code is assigned when transaction received
was above merchants floor limit, for which
authorization wasnt obtained, or it was obtained
using incorrect or invalid transaction data.
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Reasons for Visa Chargeback Code 7
There was a tip included in authorization amount,
or in simple the amount of transaction was
authorized, but the tip was included without
permission. Authorization for bar, taxicab,
beauty shop, limousine, restaurants, and barber
shop transactions are valid automatically,
including 20 percent, to protect merchants from
chargeback when dispute is initiated by the card
holder. It is also valid up to 15 percent for
entertainment and travel merchants.
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Preventing Chargeback code 72

• Obtaining approval before transaction should be
  your first priority. When merchants initiate
  transaction, an authorization request is sent to
  the processor and dollar amount is entered into
  it. If the transaction is completed, a receipt is
  generated onapproval. If itisnt approved then
  you get a decline message.
• Including tip in authorized request is not a good
  idea. Make sure the authorization amount is same
  as check amount. If there is a bill of 45, then
  request should be of 45. You can contact POS
  vendor and programmed it to only include check
  amount before adding tip.
• If you are unable to authorize because of
  magnetic strip of card cant be read, you can
  request authorization by key entering or voice
  authorization center. If the request is approved,
  keep approval code along with sales receipt with
  you. If there was a voice authorization, write
  approval code on sale receipt. Take imprint of
  the card and make sure that customer signs it.
• Terminal is unable to read the chip. Accept EMV
  card by swiping magnetic stripe via reader, when
  promoted on the screen. If terminal is chip
  capable then your preference should be chip
  reading before swipe.
• If floor limit is zero for all the transactions
  then you should authorize all the transactions no
  matter what the dollar amount is.

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Chargeback Process Flow
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