ITIL training in Chennai (1)

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ITIL training in Chennai
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History behind ITIL

• Information Technology Infrastructure
  Library was developed in the later part of 1980
  in the UK to cater to the growing dependency on
  IT. IT is public body for Service Management best
  practices. It aids organizations to improve
  service levels and cut down on cost in the IT
  operations. It also guides on IT security and
  business management functions. Under these
  Service Support deals with management of
  operational process and Service Delivery deals
  with strategic management.
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Objectives of ITIL Foundation Course

• ITIL Service Management comes with a set of
  good practices focused on descriptive guidance
  for easy adaptation. We emphasize on quality
  management approach and standards. Our goals are
  to deliver consistent and comprehensive ITIL
  training in Chennai and hygienic practices. We
  train in flexible framework and how to adapt to
  different IT environments. We undertake platform
  independent process discussions. We use
  standardized vocabulary.

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• We cover topics related to
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Service improvement
• Core components
• Explaining Management process
• Explaining helpdesk management process
• How ITSM benefits an organization
• The current IT challenges are addressed
  including increasing business performance, ROI,
  cost and time to market, minimizing dynamic
  business scenarios, adapting to change, reducing
  cost, optimizing resources and enabling a
  flexible IT environment.

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Comparison between present and future IT focus

• The present IT organization concentrates on
  efficient operations with broad focus on
  technology. It reels under poor documentation and
  widely variable procedures relying on stovepiped
  functions.
• The future IT organization concentrates on
  commodity computing with narrow focus on
  technology but wide focus on business. It will be
  transparent, well audited and consistent. It will
  be process based both inside IT and outside.

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• ITIL is not a destination but a medium to
  help you transit quickly and more efficiently
  in your journey of improving service levels. It
  is a catalyst for transforming IT. Earlier IT
  functions has separate goals but now the IT
  environment is changing into a service oriented
  culture with special focus on functional teams
  integrated under a common goal of providing
  service excellence.

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• HB Education and Consulting Services Private
  Limited
• New No.89
• Old No. 39/40, 1st Main Road
• Gandhi Nagar, Adyar
• Chennai- 600020
• Tamil Nadu, India
• M 91-96771 67119
• T 91-44-4211 5338
• E education_at_hbservices.in
• Visit us http//www.hbservices.in/