Troubleshoot To Solve The Wi-Fi Issues With Amazon Echo?

1
Troubleshoot To Solve The Wi-Fi Issues With
Amazon Echo?

• Support For Echo
• Call (Toll-Free) 1-844-208-8890
• Visit Our Website www.thedevicesupport.com

2

• All Echo devices use a dual band Wi-Fi with a
  range of 2.4 GHz to 5 GHz, and whenever the
  internet speed is slower than this desired limit,
  then the users might face issue while using their
  Amazon Echo.

3
(No Transcript)
4

• The users should first verify the status of LED
  light on their Echo device if ever they face any
  Wi-Fi issues with their Amazon Echo device. This
  LED light is present next to the power adaptor
  port of Amazon Echo and will depict the status of
  your wireless network.
• Amazon Echo Dot Support Support For Amazon Echo

5
(No Transcript)
6

• If the LED light is glowing solid white, then it
  means the Echo device is in good connection with
  your wireless internet. This LED light glows
  solid orange when your Echo device is not able to
  connect to your wireless network.
• Amazon Echo Support Amazon Echo Help

7

• If the LED light keeps on blinking with an orange
  light, then it indicates that the Echo device is
  not connecting properly to your wireless network,
  due to which you wont be able to use the Voice
  services on your Echo device.

8
(No Transcript)
9
So if you also face such issues with your Echo
device, then just go through the following steps

• Try to disconnect from your Wi-Fi network and try
  connecting again to it.
• Remember the password for your wireless network.
  If you find a lock icon in front of your network
  name, then enter the relevant password. Make sure
  you do not enter your Amazon account password.

10

• Check if the rest other devices like tablets,
  mobiles, laptop, etc. are in proper connection
  with your Wi-Fi network. If they are also not
  connected to your network, then it means the
  problem is with your Wi-Fi. So you should report
  this issue to the service provider of your
  internet. You can also ask your network
  administrator to assist you regarding this
  network issue.
• Ensure you have your router and modem updated
  with the latest version.

11
(No Transcript)
12

• If ever you changed your password recently, then
  make sure you are entering the newly updated
  password for connecting to your wireless network.
• The default settings of your router use the
  WPAWPA2 for meet the security levels. So try to
  change the router settings to any of the one
  security types may be WPA or WPA2 only, as it
  might fix the Wi-Fi issues. If asked, for the
  kind of encryption settings, then set it to AES.
  Also, remember you can get Amazon Echo Help for
  fixing many more issues with your Echo.

13

• If still, your Echo device was unable to connect
  to your Wi-Fi network, then try the following
  help methods

14
(No Transcript)
15
Reduce the network congestion

• Disconnect the devices that are currently not in
  use so that you can free up the bandwidth of your
  Wi-Fi.
• Place your Amazon Echo device near to your modem
  or router.
• Keep your Echo device away from the things that
  might cause interference between your Echo device
  and Wi-F. It may be devices like microwave, TV
  set top boxes, monitor screens, etc.

16
Reset your Echo and other hardware devices used
for the internet connection

• Power off the Echo, router, and modem.
• Let it remain Off for 30 seconds.
• Power On the devices and wait for them to start
  working.
• Now try connecting your Echo device to Wi-Fi
  network and check if it connects this time or
  not.

17
(No Transcript)
18

• You can also try to hard-reset the devices by
  plugging out the wire and then connecting back
  after 20-30 seconds. So following the steps
  mentioned above might help you in addressing the
  Wi-Fi issues with your Echo devices. You can also
  get Support For Amazon Echo if in future you face
  any problem related to your Echo device.

19
(No Transcript)