Top5 Reasons Why People Switch CRM

1
 
 
Top 5 Reasons Why People Switch CRM
2
Top 5 Reasons Why People Switch CRM

• Poor Customer Support
• Complexity
• High Cost
• Insecurity
• Data Inaccuracy

Top 5
Reasons
3
Statistics of People Quitting CRM
4
Reasons Why People Switch CRM

• Poor Customer SupportAlmost 44 of global
  consumers have stopped doing their business with
  a brand due to the poor customer service.
  (In the U.S., it rises to 65 in the UK, 72.)
  Source Microsoft State of Global Customer
  Service Report
• Complexity56 of CRM users face major
  difficulties in customizing their CRM and 49 in
  integrating with other apps. Source Software
  Advice
• High Cost26 of customers leaves the brand
  because of its high cost.Source Oracle Customer
  Experience Impact Report

5
Reasons Why People Switch CRM

• Insecurity7 of CRM users are facing challenges
  in securing their data. In the market, you will
  find multiple products with different features,
  but the extent to which it protects the data will
  help you to maintain the trust with its
  customers.Source Software Advice
• Data InaccuracyInaccurate data can have a direct
  impact on your revenue generation. Companies have
  lost nearly 12 of its revenue due to inaccurate
  data.Source Experian

6
Solution for Problems World Class Customer
Support

• Problem
• Most CRMs are trying to take their brand to the
  next level of comfort, without satisfying the
  existing customers.
• Apptivo Solutions
• World Class Customer Service Apptivo addresses
  the problem with quality customer service. Even a
  user who is new to Apptivo can easily find the
  solution to his problem with the Answers post by
  simply searching in Google.
• 24 x 7 Support
• Delivers 24 7 support consistently to all
  its global customers.
• Ticket Management Follows the process of ticket
  management to keep in track of all the opened and
  closed tickets for customers.
• Knowledge Centered Support Team Fixes the
  problem with perfect solutions by understanding
  the customers problems in their perspective.

Customer Support
7
Simplicity

• Problem
• Poor customization and integrations in CRM kills
  time and patience of the customers.
• Apptivo Solutions
• Effective IntegrationsWithin app integrations
  and third party integrations provides a swiftness
  in synchronization of data. Saves both time and
  energy by integrating with various applications
  to create, store and collaborate.
• CustomizationOffers customization capabilities
  that streamlines your business effectively
  according to your business needs. Apptivo is
  designed to make customization easy by drag and
  drop fields, adding or removing the custom
  attributes and fields, adding privileges etc.,

Customer Support
8
Affordable Cost

• Problem
• Investing a CRM in good prices is still a
  nightmare for many small and medium
  organizations.
• Apptivo Pricing
• Apptivo allows access to 40 business apps for an
  affordable cost of 10/user/month.
• Within this price, Apptivo ensures customers get
  247 support.
• Apptivo's pricing model guarantees all in one and
  for every one.

Customer Support
9
Paramount Security

• Problem
• High profile breaches have raised questions for
  enterprises about how secure their business data
  is in cloud CRM solution.
• Apptivo Solutions
• Apptivo is designed to ensure robust protection
  from internal threats through its strong IT
  policies and system administration.
• Also, robust protection from external threats
  through Role Based Access Control, Data Level
  Access, Field-Level Security and Collaboration,
  Views, Reports Security.

Customer Support
10
Ensures Data Accuracy

• Problem
• It is said that the data becomes inaccurate or
  outdated each year with some estimates to be as
  high as 40.
• Apptivo Solutions
• Apptivos primary responsibility is to provide
  the accurate data to the customers without any
  duplicate records.
• Duplication CheckAlerts to prevent the
  duplication of records such as Contacts, Leads
  and Customers while creation.
• Implementation StrategyEnsures accurate and
  complete data through stringent quality checks
  and data verification process during
  implementation.

Customer Support
11
www.apptivo.com