Open Communication Yields Successful Retail Construction Projects

1
Open Communication Yields Successful Retail
Construction Projects
2

• Open communication improves contractor and client
  relationships by avoiding, minimizing managing
  disputes and ensuring the success of the
  construction/renovation project.
• While some may think that the success of a
  project depends entirely on hiring the best
  commercial contractor in GTA, the truth is
  that much of it depends on the client as well. 
• Hiring the finest contractors in the business,
  but not communicating needs, budgets, and goals
  accurately, may lead to a delayed or over budget
  project despite the wise hiring decision.

3
Communication is important  

• Here are some tips to keep the lines
  of communication open between you and your
  contractors  

4

• Once you have hired a commercial contractor for
  your office renovation in GTA, immediately
  provide them with all the information they may
  need.
• In addition to requirements and budgets, make
  sure to include a list of contact information for
  everyone the contractor may need to work with
  during the project.

5

• Arrange scheduled calls with your contractor at
  regular intervals. In addition to the contractor
  updating you on progress, make sure you clarify
  any questions or confusions you may have.
• Take the time to ensure both parties are clear on
  issues to avoid much more complicated situations
  later. This is a key part of strong
  client-contractor communication.

6

• Discuss service level agreements, optimal
  communication paths, and expected response time
  with your contractor.
• If you rarely pick up the phone, but always
  answer text messages, let your contractor know.
• If you typically only answer emails at the end
  of the day, say so. Make sure not to delay
  your responses as you may be delaying your own
  projects progress.

7

• Dont leave an assignment open-ended. If you are
  not able to set a deadline, then set check
  points along the way. If all other efforts to
  contact fail, communication will happen on this
  date.

8

• Make an effort to respond promptly in the early
  days of a new working relationship, so your
  contractor does not become frustrated with the
  project or your lack of input.
• Your lack of concern may result in project
  delays. Managing your contractor relationship can
  be as important as the contractor managing
  relationships with their subcontractors.

9

• Discuss any issues or concerns with the
  contractor as early as possible to ensure a
  speedy resolution. This keeps small issues small.
  

10

• Remember, the success of the project is impacted
  by the communication you put into it. So keep the
  lines of communication open. You, your
  contractor, and the project will all benefit from
  it.

11
(No Transcript)