Personal and Professional Development

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Personal and Professional Development

• TASK 4

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INTRODUCTION

• This presentation explains a work-based problem
  that can be found in retail stores like
  Sainsburys and how such a problem can be solved
  with maximum involvement of managers has also
  been explained in the presentation. It also
  attempts to understand how the problem must be
  communicated to different management levels of
  the organization. In the later part, it
  highlights the use of effective time management
  strategies.

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4.1 Solutions to Work-Based Problems

• Work-based problem within a retail store like
  Sainsburys can majorly be an issue related with
  negative customer response because of poor
  behavior and attitude of sales personnel. This
  kind of work-based problem can be solved by
  providing sound training to employees and
  communicating all the standards of performance in
  the store effectively. There are various
  solutions to the problem such as improving the
  appearance of sales personnel, teaching manners
  to them, and enhancing their language that they
  use while interacting with customers.

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4.2 Communicating Problem to various Levels

• This problem must be communicated with a variety
  of styles to different levels of management of
  Sainsburys.
• The Strategic level requires a more formal
  approach since management deals in developing
  strategic goals and objectives of organization.
  Thus, communication must be clear and short.
• Tactical level is responsible to devise tactics
  and planning in order to direct efforts of human
  resource towards attainment of organizational
  goals and objectives. Thus, communication must be
  detailed and logical so that this level can come
  up with a sound course of action.

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CONT.

• Operational level is responsible to carry out
  day-to-day activities and contribute well to the
  attainment of objectives. Thus, communication to
  this level must be very detailed and in the
  instructive format so that employees can follow
  effectively all the instructions.

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4.3 Use of Effective Time Management Strategies

• There are various time management strategies
  which are discussed as under
• Setting Priorities This involves prioritizing
  tasks in order to cover up those tasks first that
  are important and require immediate action.
• Knowing how an individual spends time This
  involves making an effort to know how the time is
  being spent by a person. This can be done by
  recording everything done within 10 or 15 minutes
  interval weekly or monthly.

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CONT.

• Using Planning Tools Using planning tools
  involves a number of tools that aid in managing
  time and completing tasks effectively. This aids
  in enhancing the efficiency and output of tasks
  completed by an individual. Tools involve
  electronic planners, pocket diaries, index cards
  etc.
• Most Suited Tool for Me The most suited
  technique for time management for me is using
  planning tools. This is because they help me
  record all my tasks and priorities on the tool
  and further aids me manage my time by developing
  insights into how certain work must be done and
  within how much time.

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CONCLUSION

• This presentation has discussed a work-based
  problem which can arise at a retail store. Also
  its solutions have been discussed which must be
  considered by managers to solve the problem.
  There are various levels of management to which
  work-based problems must be communicated with a
  variety of styles and approaches.

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References

• Yoeli, R. and Berkovich, I., 2010. From personal
  ethos to organizational vision narratives of
  visionary educational leaders. Journal of
  Educational Administration.
• Lewis, M., 2005. Professional Values and
  Practice Achieving the Standards for QTS.
  Psychology Press.
• Skerritt, Z., 2013. Professional Development in
  Higher Education A Theoretical Framework for
  Action Research. Routledge.
• Hewson, W. P., 2009. Designing Professional
  Development for Teachers of Science and
  Mathematics. SAGE.
• Neapolitan, E. J., Staying the Course with
  Professional Development Schools. Peter Lang.
• Rhoton, J., Bowers, P. and Shane, P., 2001.
  Professional Development Planning and Design.
  NSTA Press.

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