Six Sigma: Practice Quality to Boost Business Output

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Six Sigma

• Singsys Pte. Ltd.
• Singsys.com

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Six Sigma

• Six Sigma is a technique with primary focus on
  regular enhancement towards customer satisfaction
  and profit.
• It is supposed to identify the core causes of
  error and eliminate it, as well as reduce the
  possible variability that exists in manufacturing
  and business processes. This will improve overall
  output quality of a process. A bunch of quality
  management methods generally empirical, and
  statistical methods are used for the creation of
  people infrastructure in an organization who
  excel in these methods.
• Upon Calculating the quantity of defect present
  in the process it will help you in eliminating
  these in a systematic manner and achieve zero
  defects. This technically means a failure rate of
  3.4 parts per million or 99.9997 perfect.

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Features of Six Sigma

• Six Sigma boosts customer satisfaction by getting
  rid of waste and inefficiency and eventually
  delivers exactly what is expected by the
  customer.
• Six Sigma stick to a meticulously planned
  methodology where exclusive roles are exclusive
  designed for every participant.
• Six Sigma is a data dependent approach that
  requires appropriate data collection in order to
  analyze various processes.
• Six Sigma is regarding putting up results on
  Financial Statements.

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Features of Six Sigma

• Six Sigma is a business-oriented, multifaceted
  structured approach for
• Process Improvement
• Decreasing Defects
• Limiting Process Variability
• Cost Reduction
• Boosting Customer Satisfaction
• Skyrocket Profits

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Key Concepts of Six Sigma

• Critical to Quality Attributes hold primary
  importance to the customer..
• Defect Failure on delivering as per customer
  expectation.
• Process Capability What all your process can
  deliver.
• Variation What the customer sees and how he
  feels.
• Stable Operations Ensuring consistent,
  predictable processes to improvise what the
  customer sees and feels.
• Design for Six Sigma Designing to fulfill
  customer requirements and process capability.
• Our Customers Feel the Variance, Not the Mean.
  Hence, Six Sigma starts with reducing process
  variation and then move towards improving the
  process capability.

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Key Elements Of Six Sigma
Customers Obviously customers define quality.
They expect performance, reliability, competitive
prices, on-time delivery, service, clear and
correct transaction processing and much more.
This reflects the importance of delivering
exactly in accordance to customer need to
maintain customer satisfaction. Processes The
quality of the process is supposed to be viewed
from customer's perspective. After identification
of transaction life-cycle from customer's point
of view, we can capture their requirements and
understand every detail of customer requirement.
This will help in identification of weak spots
inside the process so further improvement can be
done quickly. Employees It is imperative to Six
Sigma that every employee is handed over
structured job roles with measurable objectives.
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Benefits of Six Sigma

• Parallel improvement in Customer Satisfaction,
  Employee Motivation Satisfaction, Market Share
  and Business Results
• Step-change and non-stop improvement.
• Improved business processes
• Hearts and minds of all employees engaged
• Low value-adding activities removed
• Fragmented and piecemeal approaches prevented
• Fire-fighting eliminated
• Day-to-day operations simplified

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Benefits of Six Sigma

• Cuts through the fog and noise of everyday
  business
• Easy to understand and implement - in whole or in
  part
• Frees up Management time to focus on those
  activities that make a 'real difference'

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Methodologies

• Six Sigma projects adhere to two project
  methodologies inspired by Deming's Plan-Do-Check-
  Act Cycle. These methodologies, made up of five
  phases each, hold the acronyms DMAIC and DMADV.
• DMAIC is used for projects focused on improving
  an existing business process.
• DMADV is used for projects focused on producing
  new product or process designs.

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DMAIC

• Define the problem in detail, the voice of the
  customer, and the expected project goals to be
  specific.
• Measure key aspects of the existing process and
  capture relevant data.
• Analyse the data to analyze and validate the
  cause-and-effect relationships. Define the crux
  of relationships and undertake the responsibility
  to ensure that all factors have been included.
  Identify the root cause of the defect under
  analysis.
• Improve or optimise the existing process on
  behalf of data analysis using techniques like
  design of experiments, poka yoke or mistake
  proofing, and standard work to create a new,
  futuristic state process. Set up pilot runs to
  establish and enhance process capability.
• Control over future state process to ensure that
  any deviations from target are rectified before
  they display the defects. Control systems are
  implemented which include statistical process
  control, visual workplaces, and production boards
  also the process is regularly monitored.

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DMADV

• Define design goals that fulfill customer demands
  and are consistent with enterprise strategy.
• Measure and locate CTQs (characteristics that are
  Critical To Quality), product capabilities,
  production process capability, and risks.
• Analyse deeply to develop and design
  alternatives, create a high-level design and
  evaluate design capacity to choose the best
  design.
• Design details, optimise the design, and plan for
  design verification. This phase might need some
  simulations.
• Verify the design, set up pilot runs, excute the
  production process and hand it over to the
  process owner(s).

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Six Sigma Startup

• Plan your own path There may be multiple paths
  but the most appropriate path is the one which is
  best for entire organization.
• Declare your objective Decide what you want to
  achieve and prioritize your work accordingly.
• Focus on feasibility Setup your goals such that
  they smartly match up your resources as well as
  the scopes.

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Thank You