How to Manage a Partly Remote Team Easily?

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Top 7 Ways to Manage Partly Remote Team
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Introduction

• Working remotely has become an evolving trend
  now, with the win-win situation it creates for
  both the parties.
• It offers teams a benefit to work at their
  preferred timings from their preferred location
  on the other hand, it permits businesses to cut
  down on the infrastructural cost and other office
  costs.
• One common struggle managers have while managing
  a remote workforce is how to get their team to
  work in partnership and communicate effectually
  across distance.

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Tips to Manage Remote Agents

• Proper Planning
• Have Regular Brain-Storming Sessions
• Ensure Employees Know Their Job Roles
• Listen to Your Employees
• Use Cloud Software
• Timely Performance Review
• Keep Employees Engaged

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1. Proper Planning

• Planning is an important function.
• Ensure you plan all the tasks before assigning
  them to your team members.
• This will help improve the functionality and
  further increase the productivity of your team.
• An appropriate call center software
  solutions could just do the trick for you!
• It will not only help you enlist all the tasks to
  be completed by your tele-callers, but will also
  help you keep a track of the tasks completed by
  your team and their output.

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2. Have Regular Brain-Storming Session

• Brain-storming basically means to have small
  meetings with your team members, where they can
  share their ideas, to-do list and any feedback.
• Meetings dont necessarily need to be face to
  face, sometimes they can be virtual.
• You could simply use virtual call center
  software that will let all your team members join
  in.
• This software is easily accessible for people who
  are working remotely.
• The software can not only be used for outbound
  calling/ telemarketing, but can also be used for
  inbound calls or customer service.

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3. Ensure Employees Know Their Job Roles

• Make sure your team understands their job role
  and responsibilities.
• You should certainly explain all the details to
  them.
• This will help them accomplish their tasks with
  ease and deliver the best performance.
• You could just take one-on-one sessions with your
  team members.
• These sessions should not only convey their
  responsibilities, but should also cover any
  feedback that the member would want to give.
• You should listen to their problems and try to
  resolve them accordingly.

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4. Listen to Your Employees

• Tracking the work done by the remote agents is an
  apprehension that most employers have.
• You could apparently have the best telemarketing
  software, but it might not let you to track the
  work your employees do.
• The least you can do is, make sure all your
  teammates participate in discussions / team
  meetings.
• You could also plan outings for your team to
  encourage them.
• Moreover, such activities relieve stress and help
  employees get an additional view.
• Make sure to listen to all of them, because
  everyone is unique!
• You never know what they could bring.

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5. Use Cloud Software

• Nowadays, businesses have started using cloud
  contact center software.
• This software will not only make it easier for
  you to store all the data on the cloud system,
  but will also help you reduce cost on those
  expensive hardwares.

6. Timely Performance Review

• The performance reviewing system is the next most
  important thing.
• It is generally difficult to have a metrics
  for employees who work remotely.
• Though, companies are now implementing customer
  contact center software solutions to keep a track
  of customer complaints and track actions take to
  solve these issues.
• Like many other companies, you can also record
  inbound calls for training purpose.

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7. Keep Employees Engaged

• The most important thing is undeniably, engaging
  your employees in the day-to-day activities.
• This will help you to create a sense of
  responsibility in them and they will be happy to
  know that you want to listen to them.
• Performance reviews are good from an
  administrative viewpoint, but from an employee
  with always want you to listen to them and make
  them a part of everything.
• You could probably bring in an outbound call
  center software and help them understand things
  better. Recorded calls will help you train them.

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