Kindle support - Troubleshoot Kindle Paperwhite update Issues

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How to troubleshoot Kindle Paperwhite software
update?

• www.usremotesupport.com

Call TOLL FREE 1-844-305-0087
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US Remote Support

• We at US Remote Support have been offering the
  most dynamic support for Kindle devices. With the
  increase of the number of Kindle models getting
  increased, we have bolstered our kindle support
  to meet the requirements of our customers. We
  offer the best Kindle com support regardless of
  the model and make customers are using.
• US Remote Support has always offered a support
  that is at par with www Kindle com support, so
  dont wait any longer and give us a call right
  away!

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Introduction

• Now we are going to discuss various issues along
  with the suitable solutions in relation to
  software update of your Kindle paperwhite model.

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Update Kindle option is grayed out in settings

• Causes The update file is not properly
  transferred to your device from the remote device
  or some file is missing in the directory.
• Solution Connect the kindle with the computer
  again with the help of USB cable and check
  whether all files are transferred successfully
  into the kindle or not. Check the root directory
  of the kindle. In case you find any problem in
  searching the root directory of a kindle, you can
  take Amazon kindle support from the website.
  Stepwise instructions are available on this link.
  You can read them easily from the page.

5
Update seems as if its started but doesnt
update the Kindle

• Issue Once you searched out update kindle
  option from settings and when you click to start
  update but unfortunately it doesnt start.
• Cause This issue arises when you have not
  changed the file name properly and duplicate
  files are still in your kindle device.
• Solution clean up all the update files from your
  computer as well as from the kindle and repeat
  the update process from the starting. You must
  keep this thing in mind that there should be no
  trailing space after any file name otherwise the
  problem may occur again. Check the firewall of
  your system, whether it is turned on or not. If
  not, then turn it on to initiate file transfer
  process. If you find any problem in downloading
  the update from Kindle com support link, then you
  can take Kindle help from the update help link.

6
Previous version number is still displayed even
after update

• Issue If you have noticed same software version
  on the screen even after downloading the latest
  one.
• Cause The new update is not installed properly
  on the system.
• Solution If you have updated your kindle through
  side loading process, then repeat the
  installation procedure but if you have downloaded
  the update directly on your kindle with the help
  of Wi-Fi connection, then update will refresh
  once you restart your device. Check the version
  now in your settings. If there is still having
  the same problem then go to www Kindle com
  support link.

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How to check your device software version

• To check the current or previous version of your
  software before downloading the new one, follow
  the below-mentioned steps on your kindle device.
• Go to home menu, press menu icon and open
  settings.
• From settings, go to device information and
  tap on it.
• If you have the latest version, then you will
  find on the screen, otherwise, proceed with the
  steps to download and install updates manually.
• The process to download and install the update is
  same for kindle fire tablet as well. For more
  information, you can take support from Kindle
  fire support help link.

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Transferring and installing software updates
manually

• From your PC go to kindle paperwhite software
  update link and download the application file.
• Now to transfer the file to kindle, plug your
  kindle into the PC with the help of USB cable.
• Transfer the file to kindle with the help of Drag
  and Drop option.
• Make sure that you are sending the file to root
  directory of the kindle.
• Wait for file transfer process to get completed
  and disconnect kindle from the computer.
• Open update kindle option from settings of your
  kindle and click on ok. If you find any
  problem, then call at Amazon kindle customer
  service number.

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