7 Benefits of Integrating Live Chat With Your Website

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7 Benefits of Integrating Live Chat With Your
Website

• By - Enterprise Monkey
• Visit us www. enterprisemonkey.com.au

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Introduction
A live chat is an online communication channel to
interact with visitors on your site in real time.
The main idea behind integrating live chat to
your site is to make life easy for your visitors
by solving their problems quickly and
effortlessly. Live chat can be used for
prospective customers to help them with their
buying decision or for current clients who are
looking for support with a product they have
purchased.
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Convenience
Visitors can initiate a chat request by clicking
an icon on your website anytime they want to,
from anywhere, and on any device. Customers can
carry on checking their email, working, and even
eating while maintaining a conversation. Its
customer service that fits into their lifestyle
easily. The more convenience you add to the user
the more loyal will they be to your service.
(Source)
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Reduced Expenses
There is less pressure on traditional customer
channels like email or call, as simple issues can
be resolved in real time via chat.
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An Edge Over Your Competitors
Many businesses are still not making use of live
chat on their websites. By integrating live chat
in your site, you have the opportunity to stay
ahead of your game and offer your customers
something new. Live chat can not only help you
to provide excellent customer service but also
adds to your bundle of offerings.
(Source)
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Access To More Consumer Insights
Through live chat software, you can get to know
your customers better. Live chat provides
valuable data about consumer behaviour and other
details such as their location to help you with
targeted marketing and support efforts. Live chat
also lets you collect customer feedback and gives
you a valuable opportunity to ask visitors the
relevant questions.
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Increased Sales
Clients who engage in live chat are 7.5 times
more likely to convert. When peoples queries are
resolved, they tend to feel more confident in
their purchases and whatever they buy. If
customers have a question or are confused, they
can instantly talk to someone about it instead of
leaving the website altogether. As a result, the
bounce rate on your site is much lower.
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New Marketing Opportunities
As a marketing tool, chat offers new
possibilities for up-selling and pushing out
targeted incentives and offers. Agents can make
more relevant marketing offers via live chat by
using triggers or alerts that indicate when a VIP
or repeat customer arrives on your website.
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Easy To Implement
Live chat is simple to integrate with your
business website. In the case of hosted services,
you need just need to use an HTML snippet code to
get started. With so many affordable and free
live chat software available, there is little
risk left in testing out a live chat integration
in your support solution.
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Thank you!
Source - http//enterprisemonkey.com.au/blog/7-be
nefits-integrating-live-chat-website/