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HTT 250 Experience Tradition/uophelp.com

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• HTT 250 Entire Course
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• HTT 250 Week 1 Assignment Organization Chart
  Hotel Front Office
• HTT 250 Week 1 CheckPoint Total Quality
  Management
• HTT 250 Week 1 CheckPoint Lodging Properties
• HTT 250 Week 2 CheckPoint Hotel Price Comparison
• HTT 250 Week 2 DQs
• HTT 250 Week 3 CheckPoint Average Daily Rate
• HTT 250 Week 4 CheckPoint Front Office FAQs
• HTT 250 Week 4 DQs
• HTT 250 Week 5 Assignment Night Audit
  Application
• HTT 250 Week 5 CheckPoint Night Audit

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 1 Assignment Organization Chart
  Hotel Front Office
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• Answer the following questions in 700 to 1,050
  words
• How is a front office important to a hotel?
• Which department is most important to the success
  of the front office and why?
• How might the front office in a small- or
  medium-size hotel differ from the front office in
  a large-size hotel?
• What front office functions do all three sized
  properties share?

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 1 CheckPoint Lodging Properties
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• Resource Ch. 1 of Hotel Front Office Management
• Answer the following questions in 200 to 300
  words
• What are the different types of lodging
  properties?
• Why are there so many different types?
• Why has the industry moved to all of these types
  and brands? Is it working?
• Why would an individual choose one lodging
  property over another?

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 1 CheckPoint Total Quality
  Management
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• Resource Ch. 3 of Hotel Front Office Management
• Read Case Study 301 on pp. 9192 of the text.
• Assume you are the front office manager for a
  full-service hotel.
• Analyze the situation and discuss solutions for
  improving communication between departments in
  your hotel. Follow the questions at the end of
  the case study.
• Write a 200- to 300-word response.

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• HTT 250 Week 2 CheckPoint Hotel Price Comparison
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• This CheckPoint is based off of Discussion
  Question 2.
• Resource Appendix E and travel and hotel Web
  sites
• Visit the hotels Web site and research its
  prices, in addition to the two to three travel
  booking Web sites you researched. Then, call the
  hotel for their best rate for your dates of
  travel. Most hotels have toll-free reservation
  lines.
• Complete Appendix E to compare your research.
• Answer the following questions in 200 to 300
  wordsDid the hotels Web site or front desk
  management offer you a cheaper rate than

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• HTT 250 Week 2 DQs
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• Resources Ch. 6, the Yield formula on p. 172
  (Ch. 6), and Scenarios 1, 2, 3 on p. 179 (Ch.
  6) of Hotel Front Office Management
• Begin this assignment by answering the following
  question How is yield management, or revenue
  management, used in the hotel industry?
• Complete the following three scenarios on p. 179
  of the text.
• For Scenario 1, use the formula provided on p.
  172 of the text. Show your work in a Microsoft
  Word document.
• For Scenario 2, design your plan in 200 to 300
  words.

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• HTT 250 Week 3 Assignment Revenue Management
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• Assignment Revenue Management
• Resources Ch. 6, the Yield formula on p. 172
  (Ch. 6), and Scenarios 1, 2, 3 on p. 179 (Ch.
  6) of Hotel Front Office Management
• Begin this assignment by answering the
  following question How is yield management, or
  revenue management, used in the hotel industry?
• Complete the following three scenarios on p.
  179 of the text.
• For Scenario 1, use the formula provided on p.
  172 of the text. Show your work in a Microsoft
  Word document.

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 3 CheckPoint Average Daily Rate
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• Resource Ch. 6 of Hotel Front Office Management
• Assume you are a hotel front office manager.
  Consult Ch. 6 for details about duties of the
  front office manager. In 200 to 300 words, answer
  the following questions
• What tools do you possess to develop a higher
  average daily rate (ADR)?
• Do you favor higher occupancy or a higher rate?
• What strategies would you employ to achieve
  higher occupancy or a higher rate?

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• HTT 250 Week 4 CheckPoint Front Office FAQs
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• Resources Ch. 7, 8, 9 of Hotel Front Office
  Management
• Create a frequently asked questions (FAQs) list
  for your front office employees on how to deal
  with hectic check in and out situations as well
  as with guests who claim their bills are wrong.
• Include at least five FAQs your staff might ask
  and provide answers to those in the list. It may
  be helpful to provide scenarios and suggested
  steps to improve the situation in the answers.
• Write a 200- to 300-word response

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 4 DQs
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• HTT 250 Week 4 DQs

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• HTT 250 Week 5 Assignment Night Audit Application
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• Resources Ch. 10 of Hotel Front Office
  Management
• Analyze Hotel Affluents Wednesday Night Audit in
  Appendix F.
• Answer the following questions
• In which categories is the hotel closest to
  reaching its goals? In which categories is it the
  furthest?
• What challenges or issues may be affecting the
  areas where the hotel is not meeting goals? What
  would you do as the hotel front office manager to
  address these issues?

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 5 CheckPoint Night Audit
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• Resource Ch. 10 of Hotel Front Office Management
• Answer the following questions in 200 to 300
  words
• Why is the night audit important?
• Why does a hotel need to keep track of its
  financial transactions each day?
• How has the process of the night audit changed
  over time?

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• HTT 250 Week 6 CheckPoint Service Management
  Program
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• Read Case Study 1101 on pp. 332333 of the text.
  Answer the question at the end of the case study.
• Describe two creative ways to present a service
  management program to persuade manager buy-in.
• Write a 200- to 300- word response

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 6 DQs
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• HTT 250 Week 6 DQs

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• HTT 250 Week 7 Assignment Motivation Theories
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• Your hotel front office has enthusiastic,
  motivated employees, but also has unenthusiastic,
  obstinate employees. You are concerned that the
  level of hospitality is suffering.
• Resources Ch. 13 of Hotel Front Office
  Management
• Answer the following questions based on the
  scenario
• What motivation theories would you apply as front
  office manager?
• Would you use the same application for everyone?
  Why or why not?
• What programs would you implement to continue to
  motivate your enthusiastic employees and increase
  motivation among your

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• HTT 250 Week 7 CheckPoint In-house Sales
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• Resource Ch. 13 of Hotel Front Office Management
• Answer the following questions in 200 to 300
  words
• What role does the hotel front office have in
  promoting other hotel services?
• Who would you include in a brainstorming session
  to address improving the point-of-sale office?
• What ideas do you have for improving the point of
  sale office?
• How can front office sales increase the hotels
  bottom line?

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• HTT 250 Week 8 CheckPoint Hotel Security
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• Resource Ch. 14 and the CPTED guidelines on p.
  383 in Ch. 14 of Hotel Front Office Management
• Select a small, medium, or large lodging
  property. As director of security, choose three
  key areas to focus on to improve security while
  remaining within your budget.
• Review the CPTED areas on p. 383 of the text and
  prioritize three areas you think are most
  important.
• Discuss, in 200 to 300 words, what you would
  implement for your hotel. You must explain your
  decision.

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HTT 250 Experience Tradition/uophelp.com

• HTT 250 Week 8 DQs
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• HTT 250 Week 8 DQs

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• HTT 250 Week 9 Final Project, appendix B C D
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• A Day in the Life of a Hotel Front Office Manager
• As the front desk manager for a large hotel with
  conference space and ballrooms, most of your days
  are busy however, today is particularly busy.
  Your hours are normally 5 a.m. to 5 p.m. but
  sometimes you stay late if there are situations
  that require your attention. All week you have
  been anticipating and planning for the busy
  upcoming holiday weekend. Two major events are
  happening the county health inspectors
  semiannual visit to your kitchen and restaurant

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