How To Respond To Apps Feedback

1
How To respond On App Feedbacks
2

• There are several great tools for app reputation
  monitoring. But what to do when we get both
  positive and negative feedback on social media.
  Here are few tips through which you will come to
  know how to respond on two different feedbacks.

3
Positive Feedback

• Say thank you Users took their time to share
  their opinion about your app. You should express
  your appreciation for this. Ignoring can be seen
  as uncaring and arrogant.
• Ask what else you can do A positive comment is
  an excellent way to start a conversation about
  improving your app. You can ask your customers
  what else you can do to make their experience
  better. You can use their recommendations in your
  next app releases.

4

• Share positive feedback with your team Positive
  feedback is a great motivation for everyone
  involved in developing a product. Show what
  exactly makes your users happy about your app. It
  will encourage your team to produce even better
  outcomes.

5
Negative feedback

• Respond Quickly you have noticed that negative
  content spread much faster and grabs more
  attention than positive content. The faster you
  respond to negative feedback the more people will
  see that youre taking care and action of the
  situation, that is important. You can also
  reverse the situation if you manage it
  efficiently and quickly.

6

• Never delete negative comments Deleting negative
  comments of feedback app can be perceived as
  covering up an issue or admitting guilt. Instead,
  respond politely and resolve the complaint
  whenever possible.
• Stay positive Its a fact that negative feedback
  can turn into a positive. All you need to do is
  respond in a transparent and polite manner.

7
Want Your Own Feedback App?

• Contact Us
• Address Soft Intelligence Data Centre Ltd.
  Business Central 2 Union Square Darlington DL1
  1GL
• enquires_at_softinetellengencedatacenter.com
• http//softintelligencedatacentre.com/contact-us/

8
Thank You!