Top 5 it support melbourne services

1
Top 5 IT Support Melbourne Services
2
Desktop IT Services

• Configuration
• Create Implement Security and Baseline Group
  Policies
• Deployment Services
• Provide MDT, SCCM, Casper for Managing OS,
  Application, and Configuration deployments
• Deployment Services
• Provide Linux OS Installation, Applications and
  manage configuration on local computers
• Deployment Services
• Create Application Packages for deployment to
  Desktops
• Encryption
• Manage Encryption technologies and Recovery
  solutions (Casper, MBAM, Winmagic)
• OS Support
• Provide Linux Desktop Support

3
Infrastructure

• Data Warehouse
• Create web applications connecting to Data
  Warehouse (Leave Request, Distribution Lists,
  etc)
• Data Warehouse
• Create Dashboards connecting to Data Warehouse
• Directory
• Manage FULTON Domain

4
IT Support

• Information
• Monthly Meetings for Information Dissemination
  (Desktop Meetings, Desktop Leads Meetings)
• Ticketing System
• Provide Service Catalog for Engineering in
  ServiceNow
• Ticketing System
• Utilize ServiceNow, SalesForce to complete
  Service Tickets from Desktop IT Staff, Faculty,
  Staff, Students

5
Network

• Firewall Maintains
• Firewall Rules for Engineering Servers, Desktops,
  Laptops, Classrooms
• Physical Maintains
• Virtual Routing for Virtualized Server-On-Demand
  environment
• Physical Maintains
• Engineering VLANS Design Configuration

6
Server

• Infrastructure
• Maintain Engineering Infrastructure Servers
  (Hardware Software)
• Server Room
• Maintain Server Room for Hosting Research Servers
  (cooling, UPS, network)
• Server Virtualization
• Provide Server-On-Demand service (Managed,
  Unmanaged)
• Server Virtualization
• Provide Capstone virtual servers