Great Tips For ITIL Exams

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Tips for Passing ITIL exam
Are you a student who is doing ITIL Foundation
course. You need to prepare for ITIL exam to get
the best possible outcome. These are the 10 tips
you should use to prepare for ITIL Exam
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Practice and more practice

• As with any exam let alone certification exam you
  need to practice and practice some more. The
  courseware provides plenty of guidance and notes
  for you to study. In addition there are practice
  exam which should be available through your
  training agency or on the market. The practice
  exam comes with Set of questions and answers. The
  practice exam also provides you with the rational
  for the correct answer. This gives provides a
  great study resource for the exam

3
Read the questions

• ITIL certification can have log of misleading or
  convoluted questions. Students should take their
  time to read through the questions and all the
  optional answers carefully. Lot of students miss
  a keyword or a phrase in the question which may
  cost them in the end.

4
Know your ITIL Recommendations

• Students need to study all the ITIL Foundation
  recommendation carefully. It is possible that you
  are not using some of the processes and
  procedures recommended by ITIL. You might be
  familiar with alternate way of operating. However
  during the exam the answers should be based on
  ITIL Recommendation not how you operate on day to
  day basis

5
Study ITIL Terminology

• ITIL has a list of terminology linked to
  processes and procedures. Students should know
  the terminology thoroughly to be able to answer
  questions based on them. ITIL questions can be
  categorised in different ITIL Strategy. If
  students are able to identify the strategy linked
  to the question them it makes it easier to answer
  that question.

6
Measure your targets

• ITIL gives great emphasis on being able to
  measure your targets. It is imperative to
  remember in answering question the importance
  measuring your Service Delivery agreement. This
  means that the SLA should be written in easy to
  follow language and not in complicated legal
  jargons.

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Deliver Value

• Value to the customer is another key achievement
  highlighted by ITIL. All processes and services
  should have real benefits associated with it.
• Learn about Service Design
• ITIL Certification has more number of questions
  on Service Design than any other topics. So it is
  important to learn about Service Design by heart.
  You should be prepared to answer any questions
  related to this topic.

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Know the difference between Service Portfolio
and the Service Catalogue

• ITIL uses two closely related but different
  terminology for organisations service offering.
  Catalogue is larger part of service offering
  which includes Portfolio which is the current set
  of service offering along with Retired services
  and services in the pipeline.

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Find out about Value to the Business

• ITIL Framework has set of recommendations for
  each phase of Service lifecycle. These
  recommendations are designed to provide value to
  the business in different stages. Students should
  be aware of type of value a recommendation
  delivers to the business.
• Match processes with its phase
• Students should be able to match each process
  with its corresponding phase in Service
  lifecycle. It is important remember all the
  processes related to each phase of the service
  lifecycle.

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