The 8 Secrets of Exceptional Hospitality

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• Great hospitality starts behind the scenes.
• A stressed or disgruntled employee wont present
  the best face to the world.
• From first-class work uniforms to strong
  interpersonal relationships, a company culture
  that stresses mutual caring and respect lifts
  everyone up and ensures that both customers and
  employees walk away smiling.

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• The hospitality industry is increasingly catering
  to tech-savvy millennials.
• That means its time to replace outdated
  practices with fresh techniques and new gadgets.
• More and more, customers stress easy-to-use
  technology that fosters independence. They want
  mobile check-in and geo-located apps that help
  them find local deals.

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• Just because customers are self-sufficient
  doesnt mean they reject personalized service. In
  fact, the two go together.
• Relying on technology, even robots, to do the
  routine tasks of taking reservations, checking
  people in, and showing them to their seats frees
  staff to focus on more personalized service.

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• Quality service depends upon stellar people,
  particularly stellar management.
• Leaders set the tone. They can prevent problems,
  put out fires, and inspire people.
• Leaders who maintain a balance between technical
  know-how and emotional intelligence excel at
  creating friendly, motivating, and efficient
  environments.

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• Before you can offer your customers a remarkable
  experience, you have to know your mission.
• It starts at the top but should trickle down to
  every employee.
• Great hospitality starts when everyone knows what
  goal theyre working toward and why they do what
  they do.

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• Hospitality is essential service is
  non-negotiable.
• Dont ignore the nitty-gritty technical details
  of producing a great product or delivering great
  service.
• If the food at a restaurant is bland and
  unpalatable, if the beds at a hotel are old and
  bug-infested, then even the warmest smile will
  fail to compensate for the shortcomings.

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• These days, hospitality and engagement dont stop
  at the street corner.
• Dissatisfied guests will take their complaints to
  Facebook and Twitter, and that could spell
  trouble. On the flip side, they might also share
  their pleasant memories with the world.
• Either way, its important to keep the
  conversation going on social media platforms.

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• Consistency is the key to attracting return
  customers.
• One great night doesnt make a successful
  business.
• Inconsistency is often the result of rushed
  decisions hiring the wrong people, not hiring
  enough people, scheduling inefficiently, and
  underemphasizing proper training.

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• Since 1932, Prudential Overall Supply has
  provided businesses with the best professional
  work clothes at a fair price. Our exceptional
  employees produce everything from restaurant
  uniforms to medical scrubs. Our services include
  uniform rental, uniform lease, and uniform
  purchase.
• Visit www.prudentialuniforms.com to learn more.