Building Customer Loyalty For Your Online Store - PowerPoint PPT Presentation

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Building Customer Loyalty For Your Online Store

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Maintaining a loyal e-commerce customer definitely costs lesser than acquiring a new customer. Existing customers know your store in and out and generally have a higher order value than new customers. – PowerPoint PPT presentation

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Updated: 26 March 2016
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Title: Building Customer Loyalty For Your Online Store


1
Building Customer Loyalty For Your Online Store
http//www.elitemagentodevelopment.com
2
Introduction
  • Maintaining a loyal e-commerce customer
    definitely costs lesser than acquiring a new
    customer. Existing customers know your store in
    and out and generally have a higher order value
    than new customers.
  • A new customer will try a few products before
    the trust is built and he has the confidence to
    place higher value orders. Statistics show that
    around 8 of the online customers are repeat
    customers. 

3
How to Build Customer Loyalty For Your
Online Store ?
  • Design to create the right first impression
  • The design of your ecommerce store should be
    such that it creates an undeniable first
    impression. A lousy website design will repel
    customers at the very first glance.
  • Make sure that your customer service is felt
    online too!
  • Make sure that your customer service is seen
    online too! Make sure that you interact with your
    online customers via emails or follow up
    notifications about their order status etc.
  • Customer Loyalty Programs
  • Have customer loyalty programs. Loyalty programs
    ensure that customers develop some sort of
    attachment with your brand. 

4
Conclusion
  • Magento is packed with awesome features for your
    ecommerce stores you can customize it to make
    the most of these features to run a profitable,
    successful online store.

5
THANK YOU!
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