Avoid Bond Disputes at The End of Tenancy

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Avoid Bond Disputes at The End of Tenancy
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• According to the Standard Residential Tenancy
  Terms in ACT, tenants are expected to return the
  property in substantially the same condition and
  level of cleanliness it was in at the beginning
  of the tenancy (as noted in the condition
  report), allowing for fair wear and tear. You
  cannot be made to improve the property. Here we
  focus on discussing the cleanliness of the
  property.

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• In most cases, the agent or landlord can act in
  an collaboratively manner and finalise the
  tenancy fast and smoothly, however we cant rule
  out circumstances that agent or landlord pushes
  boundary and raises unreasonable requests.

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• For example, we have seen a property manager who
  does not trust the tenants choice of cleaners
  and sends her own preferred cleaners in without
  notifying the tenant, but demands payment
  afterwards, and the bill is very expensive
  compare to the market.

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• Another case is that a landlord asks the tenant
  to remove the oil stains from the driveway even
  though they were there before the tenancy.
  Unfortunately the tenant turns around to us
  demanding the service even though he did not pay
  for the service, simply because the landlord
  seems like a decision maker who is holding the
  bond whereas we seem to posses a weaker
  bargaining position in the relationship.

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• Also we have seen an agent using wet baby bottom
  wipes to check all the kitchen appliances and
  cupboards, her standard is that if there is tiny
  little discolouration on the wipe, then it is
  classified as not clean.

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• So in summary you should
• Know the pre-tenancy condition of the property,
  to determine if the cleaning request from
  agent/landlord is reasonable

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• Know your rights, the agent/landlord should act
  diligently to carry out the inspection and
  provide feedback in a timely manner. Because dirt
  and dust can build up quickly, on windows,
  country yard and balcony if it is an apartment,
  especially in bad weathers.

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• Notify the cleaning company you engaged with if
  there are any issues they are responsible for.
  Most cleaning companies have a certain guarantee
  period, like our guarantee period is 3 days. If
  the cleaning company is notified 2 or 3 weeks
  later, whether it is due to the agent/landlord or
  the tenant themselves, most probably the cleaners
  wont agree to return and fix.

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• A useful site to provide free information on
  tenants rights is http//www.tenantsact.org.au,
  make sure you read through it and know your
  rights and obligations.

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• For more information, please visit us

http//privilegecleaning.com.au/